Deputy Manager

Hollywood Bowl Group; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading entertainment company in Poole is seeking a Deputy Manager to oversee operations and support the Centre Manager. As a key role, you will drive financial performance, enhance customer experiences, and empower your team. The ideal candidate has management experience in leisure or hospitality, demonstrates a passion for service, and excels in team coaching. A flexible schedule is required, as you will work nights and weekends. Join a dynamic team and help create fun, memorable experiences for all guests.

Benefits

£1 extra per hour bonus

Profit-sharing bonus

50% off food during shifts

28 days holiday, plus additional days

Free games vouchers monthly

Optional pension plan

Health and wellness support

Qualifications

• Management experience, ideally within leisure, hospitality, or retail.
• Passion for customer service essential.
• Proven track record in driving business and achieving targets.
• Experience in coaching and developing teams is required.
• Flexibility to work nights and weekends.

Responsibilities

• Accountability for the centre in the absence of the General Manager.
• Support financial targets and service standards across all areas.
• Inspire and motivate team members to deliver outstanding service.
• Ensure a fun and safe environment for customers.
• Contribute to the effective operation of the business.

Skills

Management experience

Customer service passion

Business and sales performance

Team coaching and development

Willingness to work nights/weekends

Job description

About the role

Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager?

Are you looking for an employer that will invest in you and develop you to General Manager level, within twelve to eighteen months?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

The Why

Join Hollywood Bowl Group as a Deputy Manager, in return you\'ll get :

• The opportunity to earn an extra £1 per hour, paid to you every month, as part of our monthly bonus scheme
• The opportunity to earn a centre outperformance bonus
• A 40-hour contract, plus additional pay for any extra shifts you work
• 50% off food when you are working
• Optional pension plan
• 28 days holiday & additional days holiday with length of service
• Access to our in-house Centre Manager in Training programme and apprenticeships
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
• The opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our dedicated charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits

The What

As a Deputy Manager for Hollywood Bowl Group, you will be at the very centre of the customer and team experience, and taking accountability for the centre in the absence of the Centre Manager.

Within our fast-paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands-on across all areas of the busy centre.

You will support the Centre Manager and team in delivering financial targets and service standards in the four key result areas : the lanes, the bar, the diner, and the amusements.

You will inspire the team to provide outstanding service for our customers, helping them to create great experiences and lasting memories in our centres, whilst ensuring the centre is both a fun and safe environment.

You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.

To be successful you will have :

• Management experience, ideally within the leisure, hospitality, or retail industry
• A passion for customer service
• Evidence of delivering on financial targets, driving business and sales
• Experience of coaching and developing large teams
• A willingness to work nights and weekends

The Who

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we\'re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we\'re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.