Deputy Manager

Jollyes The Pet People; Northern Ireland; On-site; GBP 26,000 - 30,000; Full time

Job summary

A prominent UK pet retailer is seeking a Deputy Manager in Lurgan to support daily store operations, manage the team, and ensure exceptional customer service. This full-time, permanent position (40 hours per week) offers a competitive salary of £26,500 - £30,000, plus bonus potential. Ideal candidates will have previous retail management experience and a passion for pets, as well as excellent communication and leadership skills. Join this award-winning company and enjoy multiple benefits focused on employee well-being.

Benefits

Competitive salary

Financial Wellbeing Package

Retail Trust Membership

Colleague Discounts

Health & Wellbeing Support

Workplace Pension

Extra Time Off

Enhanced Family Leave

Recognition & Rewards

Lifestyle Benefits

Learning & Development

Qualifications

• Previous retail management experience with a hands-on approach.
• Proven track record in exceeding KPIs and maintaining store standards.
• Ability to build high-performing and engaged teams.

Responsibilities

• Support the Store Manager and manage the store in their absence.
• Deliver exceptional customer service and ensure pet welfare.
• Lead the team and uphold store standards and compliance.

Skills

Passion for pets and people

Retail management experience

Team player

Effective communication

Business performance development

Job description

Deputy Manager – Jollyes Pets - Lurgan

Salary £26,500 - £30,000 p.a. + bonus potential of £1-5k p.a*.

Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

About the Role

Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Lurgan store. This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times 'Best Places to Work' list and accredited by the Pet Sustainability Coalition in 2024.

The Benefits:

• Competitive salary £26,500 - £30,000 p.a., plus annual bonus potential of £1-5k p.a*, *subject to reaching pre‑agreed measures.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programmes, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.

The Role – Deputy Manager:

• Support the Store Manager day‑to‑day and take full responsibility for all aspects of running a successful store in their absence.
• Manage people, financial performance, store standards, and customer service.
• Lead by example, creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
• Ensure you and your team deliver exceptional customer service by providing a great shopping experience and displaying strong pet* and product* knowledge. (*Training given).
• Deliver the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

The Skills:

• A passion for pets and people! Delighting your customers by ensuring an unrivaled shopping experience.
• Previous retail management experience, where you have deputised for the Store Manager and taken a hands‑on approach to managing the business on a daily basis.
• Team player, able to communicate effectively and build high‑performing and highly engaged teams.
• Proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• Commercially aware and proactive with great planning and organisational skills.
• Full time, permanent position – 40 hours per week, working 5 days out of 7.

About Jollyes Pets

Jollyes are an award‑winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for “Best Retailer 2024” (under £250m t/o), and listed in the Sunday Times “Best Places to Work” you can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age‑inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!

To Apply

If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the ‘apply’ button today and join our pack as a Jollyes Deputy Manager!