Deputy Manager

Shepherd Neame Limited; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive pay + tips

Early wage withdrawal

Food & drink discount

Staff discounts at hotels

Pension plan

Career development

Flexible hours

Job summary

Shepherd Neame Limited is hiring a Deputy Manager at The Westminster Arms in London. You’ll be the general manager’s right hand, leading the team, driving guest experiences, and ensuring smooth daily operations in a historic pub environment.

Join a 300-year-old brewing heritage with strong development paths, competitive pay plus tips, and a range of staff benefits. If you thrive in hospitality leadership and delivering outstanding service, this is for you.

Qualifications

• Experience in hospitality management.
• Strong leadership and coaching abilities.
• Customer-focused with excellent communication.

Responsibilities

• Act as the General Manager’s second-in-command and support day-to-day operations.
• Lead and motivate the team to deliver exceptional service and uphold standards.
• Assist with staff training, development, and performance management.
• Manage stock control, ordering and cost efficiency.
• Ensure compliance with health, safety and hygiene regulations.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and business performance.

Skills

Leadership mindset

Positive energy

Responsibility

Adaptability

Team spirit

Customer commitment

Job description

Employment type: Full Time

Contract: Permanent

Salary: 35000 per annum

Deputy Manager – Be the Right Hand to the General Manager with Britain’s Oldest Brewer!

At Shepherd Neame, we know that great leadership creates memorable experiences. As a Deputy Manager, you’ll be the number two, playing a key role in running the pub efficiently, leading the team, and delivering outstanding hospitality. You’ll be hands-on in operations, ensuring smooth service and a fantastic experience for every guest.

This is an exciting opportunity for someone with a passion for people and a drive to progress in hospitality management.

Where You’ll Be Working

The Westminster Arms is a traditional London pub located just a stone’s throw away from the Houses of Parliament - it even features a division bell so MPs can dash back to the House in time for the vote! Opposite the Queen Elizabeth II Conference Centre and close to Westminster Abbey the Westminster Arms offers our diverse range of customers a warm friendly welcome together with great food and drink.

What You’ll Do

• Act as the General Manager’s second-in-command, supporting in all aspects of day-to-day operations.
• Lead and motivate the team to deliver exceptional service and uphold company standards.
• Assist with staff training, development, and performance management.
• Manage stock control, ordering, and cost efficiency.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and business performance.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great Deputy Manager:

• Leadership mindset – you inspire confidence and guide others positively.
• Positive energy – you bring enthusiasm and a passion for hospitality.
• Responsibility – you take ownership and pride in delivering results.
• Adaptability – you stay calm and proactive when things get busy.
• Team spirit – you enjoy working collaboratively and supporting colleagues.
• Customer commitment – you go the extra mile to make guests feel valued.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity—values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to leadership?