Assistant Manager

Shepherd Neame Limited; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Tips share

Early wage withdrawal

Food & drink discounts

Hotel discounts

Shop discounts

Mental health platform

Company pension

Career development

Flexible working hours

Job summary

Shepherd Neame’s Hoop and Grapes in London’s Farringdon area seeks an Assistant Manager to support the General Manager, lead the team, and deliver outstanding hospitality in a historic pub setting. You will drive operations, service quality, and guest satisfaction with a hands-on approach.

You’ll develop staff, manage stock and costs, and ensure compliance with health and safety standards, while enjoying flexible hours, employee discounts, pension, and progression opportunities within Britain’s

Qualifications

• Leadership experience in hospitality management.
• Strong customer service focus with guest satisfaction.
• Ability to train and develop staff to meet standards.

Responsibilities

• Support the General Manager in day-to-day operations.
• Lead and motivate the team to deliver exceptional service.
• Assist with staff training, development and performance management.
• Manage stock control, ordering and cost efficiency.
• Ensure compliance with health, safety and hygiene regulations.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and business performance.

Skills

Leadership

Hospitality

Team management

Customer service

Job description

Employment type: Full Time
Contract: Permanent
Salary: per annum

Assistant Manager – Support and Lead with Britain's Oldest Brewer!

At Shepherd Neame, we know that great leadership creates memorable experiences. As an Assistant Manager, you’ll play a key role in supporting the General Manager to run the pub efficiently, lead the team, and deliver outstanding hospitality. This is an exciting opportunity for someone with a passion for people and a drive to progress in hospitality management.

Where You’ll Be Working

The Hoop and Grapes has begun a thrilling new chapter. Our historic Farringdon pub, part of the fabric of the City for over three centuries, has reopened its doors for the first time in more than four years, following a major transformation.

Every detail has been carefully designed to showcase the pub’s rich heritage while reimagining it for modern London life.

What You’ll Do

• Support the General Manager in day-to-day operations, including opening and closing duties.
• Lead and motivate the team to deliver exceptional service and uphold company standards.
• Assist with staff training, development, and performance management.
• Manage stock control, ordering, and cost efficiency.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and business performance.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great Assistant Manager – you inspire confidence and guide others positively.

• Sheps Spirit – you bring enthusiasm and a passion for hospitality.
• Pride & Passion – you take ownership and pride in delivering results and go the extra mile to make guests feel valued.
• Authenticity – you stay calm and proactive when things get busy.
• Working Together – you enjoy working collaboratively and supporting colleagues.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity—values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to leadership?