Assistant Manager

The Sun; Ospringe; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive hourly pay

Share of tips

Early wage withdrawal

25% discount on food and drink at Shep

25% discount on overnight stays

Up to 40% off Visitor Centre Shop

Exclusive discounts via Sheps Hut

Workplace Mental Health Platform

Company pension

Career development across pubs, Brewer

Flexible working hours

Job summary

Shepherd Neame is seeking an Assistant Manager to support the General Manager in running a busy pub, lead the team and deliver memorable hospitality. You’ll oversee daily operations, train staff and ensure service standards are met while controlling costs.

With a passion for people and progress in hospitality, you’ll inspire confidence, share best practice, and help guests feel valued. Flexible hours and career development await.

Qualifications

• Inspire confidence and guide others positively.
• Passion for hospitality and guest experience.
• Strong leadership and team-building abilities.

Responsibilities

• Support the General Manager in day-to-day operations, including opening and closing duties.
• Lead and motivate the team to deliver exceptional service and uphold company standards.
• Assist with staff training, development, and performance management.
• Manage stock control, ordering, and cost efficiency.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and business performance.

Skills

Leadership

People skills

Hospitality

Team motivation

Customer service

Job description

At Shepherd Neame, we know that great leadership creates memorable experiences. As an Assistant Manager, you'll play a key role in supporting the General Manager to run the pub efficiently, lead the team, and deliver outstanding hospitality. This is an exciting opportunity for someone with a passion for people and a drive to progress in hospitality management.,

• Support the General Manager in day-to-day operations, including opening and closing duties.
• Lead and motivate the team to deliver exceptional service and uphold company standards.
• Assist with staff training, development, and performance management.
• Manage stock control, ordering, and cost efficiency.
• Ensure compliance with health, safety, and hygiene regulations.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and business performance.
• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You'll Need

We're looking for behaviours that make a great Assistant Manager - you inspire confidence and guide others positively.

• Sheps Spirit - you bring enthusiasm and a passion for hospitality.
• Pride & Passion - you take ownership and pride in delivering results and go the extra mile to make guests feel valued.
• Authenticity - you stay calm and proactive when things get busy.
• Working Together - you enjoy working collaboratively and supporting colleagues.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity-values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future. Ready to bring your personality and passion to leadership?