Deputy Hospital Manager

Dnavetcare; Horsham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading veterinary care provider in Horsham is seeking an experienced Head RVN or Practice Manager to oversee a busy hospital environment. The ideal candidate will have proven management experience and strong leadership skills to motivate the team while ensuring high standards of pet care. This unique opportunity promises to engage a dynamic leader committed to excellence and continuous improvement in veterinary practices.

Qualifications

• Proven experience in managing a veterinary hospital/practice or as a Head RVN.
• Ability to motivate and inspire veterinary teams.
• Commitment to delivering high levels of care.
• Drive for continuous improvement.

Responsibilities

• Coordinate rotas for day and night teams.
• Organise clinical meetings for team communication.
• Resolve clinical and service-related complaints.
• Monitor performance standards across the hospital.
• Delegate tasks effectively within the team.

Skills

Leadership skills

Excellent communication

Problem-solving abilities

Team motivation

Job description

About The Role

Are you an experienced, results-driven Head RVN, Practice Manager, or Veterinary Manager with a passion for providing exceptional care for both pets and teams? If so, we have an exciting opportunity for you in an exciting, busy hospital environment at our Arthur Lodge Vets!

Our veterinary team across DNA is comprised of certificate holders across multiple disciplines, supported by a dedicated group of RVNs and experienced service teams, all working towards our goal of delivering outstanding patient care to every pet, every day. We are ideally looking for an RVN wanting to progress into their next role!

Key Responsibilities

• Rota Management: Efficiently coordinate rotas for both day and night teams to ensure full coverage and optimal performance.
• Clinical Meetings: Organise and facilitate clinical meetings to promote continuous improvement and communication within the team.
• Complaint Resolution: Address and resolve both clinical and service-related complaints with professionalism and empathy.
• Performance Monitoring: Maintain an overview of both clinical and service areas to ensure high performance standards across the hospital.
• Team Delegation: Effectively delegate tasks and areas of accountability within the team to ensure smooth operations.

Requirements

• Proven experience in managing a large veterinary hospital or practice, or as a Head RVN in a sizeable setting.
• Strong leadership skills with the ability to motivate and inspire veterinary teams, from vets to receptionists.
• Excellent communication and problem-solving abilities, with a commitment to delivering the highest level of care.
• A passion for continuous improvement and a drive to support the development of the team and the hospital.

This is a unique and exciting opportunity to be part of something truly special in the veterinary sector. If you are a dynamic and ambitious leader with a commitment to excellence, we would love to hear from you.

About Us

DNA Vetcare is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment.

DNA Vetcare has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike.

Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging workplace for their team.