Deputy General Manager (Fixed Term 12 months)

LEONARDO HOTELS; Greater London, Manchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Special rates on hotel rooms

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training programmes with progression

Job summary

Leonardo Hotel Manchester is seeking a Deputy General Manager for a fixed-term 12-month role. You will work closely with the General Manager to oversee day-to-day hotel operations and motivate a vibrant team to deliver exceptional guest experiences.

Responsibility includes setting guest satisfaction targets, leading from the front, inspecting rooms, mentoring staff through Learning & Development, collaborating with HR for team activities, and conducting weekly operations meetings with the

Responsibilities

• Set guest satisfaction targets and ensure these are met using guest feedback and surveys.
• Lead from the front and be the face of hotel operations.
• Regularly inspect rooms to ensure brand standards are met.
• Mentor team members through Learning & Development programmes.
• Collaborate with local HR to run engaging activities for the team.
• Host weekly operations meetings with Meetings & Events to ensure readiness.

Skills

People leadership

Guest satisfaction management

Operations management

Team mentorship

HR collaboration

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Deputy General Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Deputy General Manager, you’ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go! As a Deputy General Manager, you will: • Set guest satisfaction targets and ensure these are met, using guests’ feedback and surveys • Lead from the front and get stuck in – you’re the face of the hotel operation! • Regularly inspect rooms to ensure our product is to brand standard • Mentor team members in your hotel, who are undertaking in-house Learning & - Development programmes in support of their career • Collaborate with your local HR team to host engaging activities for your team • Host weekly operations meetings to discuss events and groups – you’ll liaise with the Meetings & Events team to ensure your hotel is ready to deliver! Some of the perks our Deputy General Manager (Fixed Term 12 months) could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Deputy General Manager (Fixed Term 12 months)?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!