Deputy General Manager (Fixed Term 12 months)

Leonardo Hotel Management (UK) Limited; Manchester; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training withclear

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Deputy General Manager (Fixed Term 12 months) to steer strategic hotel initiatives while directing day-to-day operations through a motivated team. You will partner with the General Manager to deliver a consistently memorable guest experience and uphold brand standards across the Leonardo Hotels portfolio.

You’ll lead, mentor, and set the tone for the hotel operation, ensuring guest expectations are exceeded and the team remains engaged and

Responsibilities

• Set guest satisfaction targets and ensure these are met, using guests’ feedback and surveys
• Lead from the front and get stuck in – you’re the face of the hotel operation
• Regularly inspect rooms to ensure our product is to brand standard
• Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career
• Collaborate with your local HR team to host engaging activities for your team
• Host weekly operations meetings to discuss events and groups – you’ll liaise with the Meetings & Events team to ensure your hotel is ready to deliver

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland! The Deputy General Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.

You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Deputy General Manager, you’ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!

As a Deputy General Manager, you will:

• Set guest satisfaction targets and ensure these are met, using guests’ feedback and surveys
• Lead from the front and get stuck in – you’re the face of the hotel operation!
• Regularly inspect rooms to ensure our product is to brand standard
• Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career
• Collaborate with your local HR team to host engaging activities for your team
• Host weekly operations meetings to discuss events and groups – you’ll liaise with the Meetings & Events team to ensure your hotel is ready to deliver!

Some of the perks our Deputy General Manager (Fixed Term 12 months) could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Deputy General Manager (Fixed Term 12 months)?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality! We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.