Duty Manager

Leonardo Hotel Liverpool; Liverpool; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Special room rates across UK & Europe

Recognition scheme with vouchers

Talent referral scheme

Wellbeing calendar

Ongoing job-related training

Job summary

Leonardo Hotel Liverpool is seeking a Duty Manager to lead daily operations, mentor the team, and ensure exceptional guest experiences in a fast-paced Branded hotel environment.

You will work across departments, support recruitment, resolve guest issues, and uphold Leonardo's service standards while delivering memorable stays and staff development.

The role offers ongoing training, wellbeing initiatives, and employee perks designed to recognise contribution and support career progression.

Qualifications

• Experience in hospitality management or supervisory roles.
• Strong guest service focus and problem-solving skills.
• Excellent team leadership and communication abilities.

Responsibilities

• Direct day-to-day hotel operations and guest experience.
• Motivate and coach the team to deliver great hospitality.
• Assist in interviews and recruitment as part of the management team.
• Resolve guest issues and complaints with confidence and diplomacy.
• Collaborate with HR on team activities and training.

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality! As a Duty Manager, you will: • Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality • Have strong operational knowledge with the ability to work across departments as required • Support other managers with interviews and recruitment- it’s a team effort • Coach and train new starters- we want everyone to feel confident in their new role! • Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly • Collaborate with your local HR team to host engaging activities for the team • Preferably have experience working in a branded hotel or restaurant? Some of the perks our Duty Manager could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Duty Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!