Deputy Events Office Manager

Leonardo Hotel and Conference Venue Aberdeen Airport; Aberdeen City; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Special hotel room rates across the UK

Recognition scheme with vouchers

Talent referral scheme

Thank You Week activities

Wellbeing calendar

Ongoing training and progression

Job summary

Leonardo Hotel and Conference Venue Aberdeen Airport is seeking a Deputy Events Office Manager to oversee the events team and ensure smooth operations. You will coach staff, manage diaries, and audit bookings to maintain high entry standards while driving M&E demand and client conversion.

You will handle enquiries, proposals, site visits, and contract issuance, using Opera to load all revenue and details. This role emphasizes relationship-building and proactive sales growth within a busy

Qualifications

• Minimum 1 year of experience managing a team in hospitality or events.
• Experience handling event enquiries, proposals and site visits.
• Strong communication and relationship-building skills.

Responsibilities

• Support the Area Events Manager in daily tasks and events team operations.
• Train and coach team members; manage diary checks and bookings.
• Produce proposals and manage client inquiries with timely responses.
• Increase conversion by developing client relationships and sales leads.
• Ensure contracts and event details are accurately loaded in Opera and invoicing is complete.

Skills

Team leadership

Event sales

Diary management

Customer relationships

Communication

Opera PMS

Tools

Opera PMS

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!As a Deputy Events Office Manager, You will to be tasked to always ensure the smooth and professional running of the events team and office, in turn increasing conversion and M&E demand to ensure that we gain maximum market share from all customers and gain their loyalty.Key Responsibilities:• To support the Area Events Manger in daily tasks• Support the management of the day-to-day operation of the events team• Train, and coach team members• Dairy management. Conducting diary checks – double bookings & stacking• Audit team members bookings to ensure entry standards are maintained• Enquiry inbox management• Process all incoming Meeting & Events enquires ensuring they are dealt with and processed in line with individual agent and company time frames.• Produce proposals for all enquires ensuring there is sufficient detail which is in line with the spec of each event.• Increase conversion of enquiries by developing client relationships and maximizing sales leads• Use the provided demand calendar and pricing structure when quoting for all enquires.• Arrange site inspections ensuring the inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client• Produce, issue and chase the return of contracts for events.• Ensure Opera is updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements.• Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.• Produce and check all function sheets for all events ensuring all necessary detail is noted• Ensure the hotels are informed of all up and coming events• Billing completed daily and we have the relevant payment method is in place before the client arrives on site.• Suggest ways to improve demand and conversion of M&E• Ensure Leonardo Test call criteria is followed when taking enquires via telephone; a minimum of one test call per month is made to the office and a minimum score of 85% is acceptable/required.• Knowledge of competitor set facilities and offering to be up to date• Minimum 1 year of experience managing a teamSome of the perks our Deputy Events Office Manager could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Deputy Events Office Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!