Duty Manager

LEONARDO HOTELS; Newcastle upon Tyne; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Room discounts - Leonardo hotel rooms

Recognition rewards

Referral program

Wellbeing calendar

Training programmes

Job summary

Leonardo Hotel Newcastle is seeking a proactive Duty Manager to lead daily hotel operations and inspire a high-performing team. You will engage with guests, coordinate across departments, and drive service excellence throughout every shift.

The role emphasizes guest hospitality, staff development, and effective problem resolution in a fast-paced hospitality environment. Branded-hotel experience is advantageous, with opportunities for ongoing training and career progression.

Qualifications

• Hospitality or hotel/restaurant experience preferred.
• Strong organisational and people-management skills.

Responsibilities

• Greet guests and motivate the team to deliver great hospitality.
• Oversee day-to-day hotel operations and collaborate across departments.
• Assist with interviews and recruitment as part of a team effort.
• Coach and train new starters to build confidence in their roles.
• Resolve conflicts or guest complaints with professional handling.
• Collaborate with HR to host engaging activities for the team.

Skills

Operational leadership

Guest service

Recruitment support

Coaching and training

Problem solving

Team collaboration

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality! As a Duty Manager, you will: • Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality • Have strong operational knowledge with the ability to work across departments as required • Support other managers with interviews and recruitment- it’s a team effort • Coach and train new starters- we want everyone to feel confident in their new role! • Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly • Collaborate with your local HR team to host engaging activities for the team • Preferably have experience working in a branded hotel or restaurant? Some of the perks our Duty Manager could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Duty Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!