Duty Manager

Leonardo Royal Hotel Brighton Waterfront; Brighton; Presencial; GBP 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Descripción de la vacante

Leonardo Royal Hotel Brighton Waterfront is seeking a proactive Duty Manager to lead daily hotel operations and deliver exceptional guest experiences. You’ll supervise front-of-house and behind-the-scenes teams, guide service standards, and motivate colleagues to act as ambassadors of the Leonardo brand.

With strong people skills and a calm approach to conflicts, you’ll support recruitment, training and wellbeing initiatives while collaborating with HR and other departments to create memorable

Responsabilidades

• Greet guests and motivate the team to deliver great hospitality.
• Supervise day-to-day hotel operations and ensure service standards.
• Assist with recruitment, interviews and staff training.
• Resolve guest concerns with effective problem-solving and calm leadership.
• Collaborate with HR to plan team activities and wellbeing initiatives.

Descripción del empleo

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll supervise the day-to-day hotel operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with versatility, who is great at getting stuck in and thrives on the fast-paced nature of Hospitality! As a Duty Manager, you will: • Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality • Have strong operational knowledge with the ability to work across departments as required • Support other managers with interviews and recruitment- it’s a team effort • Coach and train new starters- we want everyone to feel confident in their new role! • Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly • Collaborate with your local HR team to host engaging activities for the team • Preferably have experience working in a branded hotel or restaurant? Some of the perks our Duty Manager could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Duty Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!