Deputy General Manager

Focus Hotels Management Limited; Belfast City District; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Training and development programmes

Clear career progression pathways

Employee-centric culture

Recognition and rewards

Work-life balance initiatives

Job summary

The Bedford Hotel Belfast is seeking an experienced Deputy General Manager to lead luxury hospitality operations, blending guest-centric service with strategic oversight.

You will guide culinary and front office teams, manage budgets, uphold high standards, and drive development within a supportive, employee-centric culture.

Qualifications

• Proven experience in luxury or boutique hotels.
• Strong leadership and decisive decision-making skills.
• Commitment to continuous learning and professional development.
• Exceptional communication and interpersonal skills.
• A passion for guest-centric service and attention to detail.

Responsibilities

• Oversee culinary and front office operations to ensure a unified guest experience.
• Develop and execute operational strategies to improve efficiency and service quality.
• Oversee departmental budgets ensuring cost-effective operations.
• Uphold high standards of guest service across all supervised departments.
• Foster a positive work environment with professional growth.
• Ensure operations comply with health and safety and luxury hospitality standards.
• Develop contingency plans and train staff for emergencies.

Skills

Leadership

Guest service

Communication skills

Decision-making

Attention to detail

Job description

The Bedford Hotel Belfast is seeking an experienced and passionate Deputy General Manager, to join its exceptional team. This is your opportunity to play a pivotal role in Belfast’s recently opened luxury hotel.

Who Are We?

The Bedford Hotel is a prestigious boutique hotel in the heart of Belfast, set within the iconic Scottish Mutual Building. With 82 luxury bedrooms, The Nineteen Hundred Restaurant and Cafe Bar and the Ledger Library offering private dining, we are setting new standards for hospitality in Northern Ireland.

The Bedford Hotel seeks a skilled and driven Deputy General Manager who thrives in a luxury hospitality setting. You will be a natural leader with a passion for service excellence and an unwavering commitment to creating unforgettable guest experiences. Your proactive approach, eye for detail, and ability to inspire those around you will make you the perfect fit for our team.

Key Responsibilities:

• Oversee the activities of the culinary and front office departments to ensure unified operations and consistent guest experience.
• Develop and execute operational strategies that align with the hotel’s objectives enhancing efficiency and service quality.
• Oversee departmental budgets ensuring cost effective operations without compromising quality.
• Uphold high standards of guest service across all supervised departments addressing and resolving any issues promptly.
• Foster a positive work environment that encourages professional growth and high morale.
• Ensure all operations comply with health and safety and hospitality luxury standards.
• Develop and implement a contingency plan for emergencies ensuring staff are trained to handle various situations effectively.

Key Qualities We Value:

• A passion for guest-centric service and attention to detail.
• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.
• A commitment to continuous learning and professional development.
• Exceptional communication and interpersonal skills.

What We Offer:

At the Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programmes.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

Be part of something special: Join the team at Belfast’s luxury hotel.

Innovate and Inspire: Work in an environment that encourages new ideas and continuous improvement.

Grow Your Career: Benefit from professional development opportunities designed to help you thrive.

Ready to Elevate Your Career?