Luxury Front Office Manager – Lead Guest Excellence

New Bath Hotel & Spa; Belfast City; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Training and development programs

Clear career progression pathways

Supportive, employee-centric culture

Recognition and rewards for excellence

Work-life balance initiatives

Job summary

The Bedford Hotel Belfast is seeking an experienced and passionate Front Office Manager to join its exceptional team. This is your opportunity to play a pivotal role in one of Belfast’s recent luxury hotel openings.

You will lead a front office team in a boutique luxury setting, ensuring seamless guest journeys, upholding brand standards, and driving revenue through upselling and service excellence.

Qualifications

• A passion for guest-centric service and attention to detail.
• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.
• A commitment to continuous learning and professional development.
• Exceptional communication and interpersonal skills.

Responsibilities

• Oversee daily front office operations including check-in/out procedures, room allocations and billing accuracy.
• Ensure seamless coordination between departments to enhance the guest journey.
• Lead, train, motivate the front office team.
• Implement and uphold brand standards and SOPs for front office operations.
• Maximise room revenue through effective upselling and yield management strategies.

Skills

Guest-centric service

Leadership

Communication

Attention to detail

Upselling & revenue management

Job description

The Bedford Hotel Belfast is seeking an experienced and passionate Front Office Manager to join its exceptional team. This is your opportunity to play a pivotal role in one of Belfast’s recent luxury hotel openings.

You will lead a front office team in a boutique luxury setting, ensuring seamless guest journeys, upholding brand standards, and driving revenue through upselling and service excellence.