Front Office Manager

New Bath Hotel & Spa; Belfast City District; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Career progression

Supportive culture

Recognition & rewards

Work-life balance

Job summary

The Bedford Hotel Belfast is seeking an experienced Front Office Manager to join its luxury team, overseeing front desk operations, guest check-in/out, and billing with precision.

You will lead, train and inspire the front office team, uphold brand standards, and drive guest satisfaction and revenue through upselling and attentive service in a recently opened, boutique setting.

Qualifications

• Proven leadership in luxury or boutique hotels.
• Strong guest-service orientation with attention to detail.
• Experience managing front office operations and team.

Responsibilities

• Oversee daily front office operations including check-in/out and billing.
• Coordinate departments to enhance the guest journey.
• Lead, train, and motivate the front office team.
• Uphold brand standards and standard operating procedures for front office.
• Maximise room revenue through upselling and yield management strategies.

Skills

Leadership

Guest service excellence

Team motivation

Communication

Yield management

Job description

The Bedford Hotel Belfast is seeking an experienced and passionate Front Office Manager to join its exceptional team. This is your opportunity to play a pivotal role in one of Belfast’s recent luxury hotel openings.

Who We Are:

The Bedford Hotel is a prestigious boutique hotel in the heart of Belfast, set within the iconic Scottish Mutual Building. With 82 luxury bedrooms, a destination restaurant, cafe bar and private dining room, we are setting new standards for hospitality in Northern Ireland.

The Bedford Hotel, operated by Focus Hotels Management, seeks a skilled and driven Front Office Manager who thrives in a luxury hospitality setting. You are a natural leader with a passion for service excellence and an unwavering commitment to creating unforgettable guest experiences. Your proactive approach, eye for detail, and ability to inspire those around you make you the perfect fit for our team.

Key Responsibilities:

• Oversee daily front office operations including check-in/out procedures, room allocations and billing accuracy
• Ensure seamless coordination between departments to enhance the guest journey
• Lead, train, motivate the front office team
• Implement and uphold brand standards and SOPs for front office operations
• Maximise room revenue through effective upselling and yield management strategies

Key Qualities We Value:

• A passion for guest-centric service and attention to detail.
• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.
• A commitment to continuous learning and professional development.
• Exceptional communication and interpersonal skills.

What We Offer:

At the Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programs.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

• Be part of something special: Join the team at our recently opened hotel.
• Innovate and Inspire: Work in an environment that encourages new ideas and continuous improvement.
• Grow Your Career: Benefit from professional development opportunities designed to help you thrive.