Luxury Hotel Deputy GM — Lead Guest Experience

New Bath Hotel & Spa; Belfast City; On-site; GBP 60,000 - 90,000; Full time

Job summary

The Bedford Hotel Belfast is seeking an experienced Deputy General Manager to join its exceptional team in Belfast’s newly opened luxury setting. You will lead culinary and front office operations, drive strategic plans, and elevate guest experiences with a commitment to service excellence.

Join a team focused on luxury standards, staff development, and seamless operations while upholding health and safety compliance and delivering memorable guest journeys.

Qualifications

• Experience in luxury or boutique hotels.
• Proven leadership in hospitality operations.
• Strong focus on guest experience and service standards.

Responsibilities

• Oversee culinary and front office departments to ensure unified operations and consistent guest experience.
• Develop and execute operational strategies aligning with hotel objectives to enhance efficiency and service quality.
• Oversee departmental budgets ensuring cost-effective operations without compromising quality.
• Uphold high standards of guest service across all supervised departments and address issues promptly.
• Foster a positive work environment that encourages professional growth and high morale.
• Ensure all operations comply with health and safety and hospitality luxury standards.
• Develop and implement contingency plans for emergencies and staff training.

Skills

Leadership

Guest service excellence

Strategic planning

People management

Communication

Job description

The Bedford Hotel Belfast is seeking an experienced Deputy General Manager to join its exceptional team in Belfast’s newly opened luxury setting. You will lead culinary and front office operations, drive strategic plans, and elevate guest experiences with a commitment to service excellence.

Join a team focused on luxury standards, staff development, and seamless operations while upholding health and safety compliance and delivering memorable guest journeys.