Front Office Manager

New Bath Hotel & Spa; Belfast City; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Training and development programs

Clear career progression pathways

Supportive, employee-centric culture

Recognition and rewards for excellence

Work-life balance initiatives

Job summary

The Bedford Hotel Belfast is seeking an experienced and passionate Front Office Manager to join its exceptional team. This is your opportunity to play a pivotal role in one of Belfast’s recent luxury hotel openings.

You will lead a front office team in a boutique luxury setting, ensuring seamless guest journeys, upholding brand standards, and driving revenue through upselling and service excellence.

Qualifications

• A passion for guest-centric service and attention to detail.
• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.
• A commitment to continuous learning and professional development.
• Exceptional communication and interpersonal skills.

Responsibilities

• Oversee daily front office operations including check-in/out procedures, room allocations and billing accuracy.
• Ensure seamless coordination between departments to enhance the guest journey.
• Lead, train, motivate the front office team.
• Implement and uphold brand standards and SOPs for front office operations.
• Maximise room revenue through effective upselling and yield management strategies.

Skills

Guest-centric service

Leadership

Communication

Attention to detail

Upselling & revenue management

Job description

The Bedford Hotel Belfast is seeking an experienced and passionate Front Office Manager to join its exceptional team. This is your opportunity to play a pivotal role in one of Belfast’s recent luxury hotel openings.

Who We Are:

The Bedford Hotel is a prestigious boutique hotel in the heart of Belfast, set within the iconic Scottish Mutual Building. With 82 luxury bedrooms, a destination restaurant, cafe bar and private dining room, we are setting new standards for hospitality in Northern Ireland.

The Bedford Hotel, operated by Focus Hotels Management, seeks a skilled and driven Front Office Manager who thrives in a luxury hospitality setting. You are a natural leader with a passion for service excellence and an unwavering commitment to creating unforgettable guest experiences. Your proactive approach, eye for detail, and ability to inspire those around you make you the perfect fit for our team.

Key Responsibilities:

• Oversee daily front office operations including check-in/out procedures, room allocations and billing accuracy
• Ensure seamless coordination between departments to enhance the guest journey
• Lead, train, motivate the front office team
• Implement and uphold brand standards and SOPs for front office operations
• Maximise room revenue through effective upselling and yield management strategies

Key Qualities We Value:

• A passion for guest-centric service and attention to detail.
• Proven experience in luxury or boutique hotels.
• Strong leadership and decision-making skills.
• A commitment to continuous learning and professional development.
• Exceptional communication and interpersonal skills.

What We Offer:

At the Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programs.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

• Be part of something special: Join the team at our recently opened hotel.
• Innovate and Inspire: Work in an environment that encourages new ideas and continuous improvement.
• Grow Your Career: Benefit from professional development opportunities designed to help you thrive.