Deputy Care Manager (Domicilliary)

Trust In Care; West Bromwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading domiciliary care provider is seeking a Deputy Manager to support the Registered Manager in West Bromwich. The ideal candidate will have supervisory experience in the care sector, strong leadership and communication skills, and knowledge of CQC regulations. This role entails overseeing care and support services, managing staffing, and ensuring compliance with standards. By joining this award-winning company, you will make a meaningful difference in the lives of individuals while working in a supportive environment.

Benefits

Opportunities for professional advancement

Supportive values-based organization

Focus on staff wellbeing

Qualifications

• Strong stakeholder management with clients and professionals.
• Previous supervisory or management experience in care.
• Excellent leadership and communication skills.

Responsibilities

• Assist the Registered Manager in supervising care services.
• Ensure service continuity and operational management.
• Lead and support staff with formal supervision.

Skills

Stakeholder management skills

Leadership

Communication

Problem-solving

Knowledge of CQC regulations

Proficient English skills

Education

Relevant qualification in Health & Social Care (NVQ Level 3 or higher)

Job description

Join Our Team as Deputy Manager at Trust in Care Limited!

Location: 339 High Street, West Bromwich, B70 9QG

Hours: 40 hours per week (Monday – Friday) + Shared On-Call Duties

Reports to: Registered Manager

At Trust in Care Limited, we take pride in being an award-winning domiciliary care provider dedicated to delivering high-quality, person-centered care that enhances the wellbeing and independence of individuals in the comfort of their own homes. We are currently seeking a dedicated and experienced Deputy Manager to join our passionate team and support the Registered Manager in leading our service based in Sandwell.

About the Role

As a Deputy Manager, you will be instrumental in ensuring the smooth operation of our care service. Your responsibilities will include:

• Leadership Support : Positively assist the Registered Manager in overseeing care, support, and administrative functions.
• Continuity of Service : Step up in the absence of the Registered Manager, ensuring service continuity.
• Operational Oversight : Supervise day-to-day operations, manage staff, plan rotas, and uphold compliance with CQC standards.
• Welfare Advocacy : Protect and promote the welfare of service users, ensuring their preferences shape care delivery.
• Documentation Management : Maintain accurate records and ensure all documentation aligns with regulatory and organisational standards.
• Collaborative Engagement : Work closely with multidisciplinary teams to optimise opportunities for service users.

Key Responsibilities

• Ensure service users remain at the heart of our care delivery.
• Lead, supervise, and support staff, ensuring formal supervision and appraisals are conducted.
• Engage with clients and their families to ensure they receive the highest quality of service.
• Efficiently manage rotas to maintain appropriate staffing levels and skill mix.
• Support quality assurance processes, audits, and inspections.
• Promote ongoing professional development and training for staff.
• Uphold our company values of respect, dignity, compassion, and a commitment to quality care.

Person Specification

Essential

• Strong stakeholder management skills, demonstrating effective relationships with clients, internal team members, and external professionals such as social workers and healthcare providers to deliver optimal care.
• Previous supervisory or management experience within the care sector.
• Excellent leadership, communication, and problem-solving abilities.
• Knowledge of CQC regulations and compliance requirements.
• Proficient written and verbal English skills.
• Relevant qualification in Health & Social Care (NVQ Level 3 or higher, or actively working towards).

Desirable

• Management qualification relevant to the role.
• Experience working with service users requiring additional support.
• Familiarity with rota planning and staff development.

Why Join Trust in Care Limited?

• Be part of an award-winning care provider renowned for pushing boundaries in delivering high-quality care.
• Join a supportive, values-based organisation that prioritises staff wellbeing and growth.
• Engage in opportunities for professional advancement and skill development.
• Make a meaningful difference in the lives of individuals every day