Deputy Care Manager (Domicilliary)

The Trust; Swan Village; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading domiciliary care provider in the United Kingdom is seeking a Deputy Manager to support the Registered Manager and oversee service delivery in Sandwell. Key responsibilities include operational oversight, managing staff, and ensuring compliance with CQC standards. The ideal candidate should have supervisory experience in the care sector, strong leadership, and excellent communication skills. Join a supportive organization that values staff wellbeing and provides opportunities for professional growth.

Benefits

Opportunities for professional advancement

Supportive values-based organization

Making a meaningful difference

Qualifications

• Proven experience in stakeholder management and building effective relationships.
• Prior supervisory or management experience in the care sector is essential.
• Demonstrated leadership and problem-solving abilities are key.

Responsibilities

• Support the Registered Manager in leading service operations.
• Ensure service continuity and manage day-to-day operations.
• Supervise staff and uphold compliance with CQC standards.

Skills

Stakeholder management skills

Leadership

Communication

Problem-solving

Knowledge of CQC regulations

Proficient written and verbal English

Education

NVQ Level 3 or higher in Health & Social Care

Job description

At Trust in Care Limited, we take pride in being an award‑winning domiciliary care provider dedicated to delivering high‑quality, person‑centered care that enhances the wellbeing and independence of individuals in the comfort of their own homes. We are currently seeking a dedicated and experienced Deputy Manager to join our passionate team and support the Registered Manager in leading our service based in Sandwell.

Key Responsibilities

• Leadership Support: Positively assist the Registered Manager in overseeing care, support, and administrative functions.
• Continuity of Service: Step up in the absence of the Registered Manager, ensuring service continuity.
• Operational Oversight: Supervise day-to-day operations, manage staff, plan rotas, and uphold compliance with CQC standards.
• Welfare Advocacy: Protect and promote the welfare of service users, ensuring their preferences shape care delivery.
• Documentation Management: Maintain accurate records and ensure all documentation aligns with regulatory and organisational standards.
• Collaborative Engagement: Work closely with multidisciplinary teams to optimise opportunities for service users.
• Ensure service users remain at the heart of our care delivery.
• Lead, supervise, and support staff, ensuring formal supervision and appraisals are conducted.
• Engage with clients and their families to ensure they receive the highest quality of service.
• Efficiently manage rotas to maintain appropriate staffing levels and skill mix.
• Support quality assurance processes, audits, and inspections.
• Promote ongoing professional development and training for staff.

Essential Qualifications

• Strong stakeholder management skills, demonstrating effective relationships with clients, internal team members, and external professionals such as social workers and healthcare providers to deliver optimal care.
• Previous supervisory or management experience within the care sector.
• Excellent leadership, communication, and problem‑solving abilities.
• Knowledge of CQC regulations and compliance requirements.
• Proficient written and verbal English skills.
• Relevant qualification in Health & Social Care (NVQ Level 3 or higher, or actively working towards).

Desirable Qualifications

• Management qualification relevant to the role.
• Experience working with service users requiring additional support.
• Familiarity with rota planning and staff development.

Why Join Trust in Care Limited?

• Be part of an award‑winning care provider renowned for pushing boundaries in delivering high‑quality care.
• Join a supportive, values‑based organisation that prioritises staff wellbeing and growth.
• Engage in opportunities for professional advancement and skill development.
• Make a meaningful difference in the lives of individuals every day.