Depot Operations Coordinator - KPI-Driven, Customer-Focused

phs Group plc; Haverhill; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

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Job summary

Mayflower in Haverhill is seeking an organised Operations Coordinator to support day‑to‑day depot operations. You will act as the link between Service Drivers and the Depot Manager, coordinating routes, ensuring KPIs are met while delivering excellent customer service.

This permanent role is Mon–Fri, 40 hours, with no scheduled weekends, offering £28,500 per year. You will coordinate routes, manage stock and equipment, process route completions, communicate with customers and suppliers, and

Qualifications

• Able to work accurately in a fast-paced environment.
• Experience in operations, logistics, transport, service coordination, or depot administration.
• Knowledge of fleet compliance or service route planning.
• Highly accurate with strong attention to detail.
• Proficient with Microsoft Office and operational systems.

Responsibilities

• Coordinate service routes and ensure stock and equipment are available.
• Process route completion and attendance records accurately.
• Maintain effective communication with customers, suppliers, and internal teams.
• Resolve customer queries and support service delivery.
• Monitor driver performance and provide feedback to the Depot Manager.

Skills

Organisation

Attention to detail

Communication

Time management

Customer focus

Tools

Microsoft Office

Operational systems

Job description

Mayflower in Haverhill is seeking an organised Operations Coordinator to support day‑to‑day depot operations. You will act as the link between Service Drivers and the Depot Manager, coordinating routes, ensuring KPIs are met while delivering excellent customer service.

This permanent role is Mon–Fri, 40 hours, with no scheduled weekends, offering £28,500 per year. You will coordinate routes, manage stock and equipment, process route completions, communicate with customers and suppliers, and