Depot Operations Administrator: Customer-Focused Admin Pro

Restore Plc; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual Leave 25 days + bank holidays

Life Assurance 2x basic annual salary

Bereavement Counselling

Free onsite parking

Employee Assistance Programme (EAP)

Eye Care Support

Disability Confidence commitment

Job summary

Restore Plc in Swinton, Manchester invites applications for an Operations Administrator to support the depot team with branch administration and customer service. You’ll handle daily tasks, input orders and contracts into the system, complete paperwork accurately and liaise with Sales, Transport and Warehouse teams to keep operations flowing.

Reporting to the Operations Supervisor, you will respond to emails and phone requests promptly, maintain confidentiality, and help build strong

Qualifications

• Good communication skills, both written and verbal.
• Excellent telephone manner.
• Ability to apply the principles of customer care.
• Highly competent in standard software packages and willing to learn new ones.
• Ability to prioritise your own workload.
• Ability to maintain confidentiality and discretion at all times.
• Previous experience in a fast-paced, customer-focused environment.
• Ability to work under pressure, showing flexibility when required.

Responsibilities

• Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements
• Liaise swiftly and effectively with other staff members and customers to meet customer requirements
• Input incoming orders and contracts into the relevant computer system
• Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently
• Build effective and close working relationships with the Sales, Transport, and Warehouse teams
• Ensure proactive communication with SCOs throughout the working day
• Respond promptly to email and phone requests

Skills

Communication skills

Telephone etiquette

Customer care

Software proficiency

Workload prioritisation

Confidentiality

Customer service

Fast-paced environment

Work under pressure

Tools

Standard software packages

Job description

Restore Plc in Swinton, Manchester invites applications for an Operations Administrator to support the depot team with branch administration and customer service. You’ll handle daily tasks, input orders and contracts into the system, complete paperwork accurately and liaise with Sales, Transport and Warehouse teams to keep operations flowing.

Reporting to the Operations Supervisor, you will respond to emails and phone requests promptly, maintain confidentiality, and help build strong