Operations Administrator

Restore Plc; Manchester; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Annual Leave 25 days + bank holidays

Life Assurance 2x basic annual salary

Bereavement Counselling

Free onsite parking

Employee Assistance Programme (EAP)

Eye Care Support

Disability Confidence commitment

Zusammenfassung

Restore Plc in Swinton, Manchester invites applications for an Operations Administrator to support the depot team with branch administration and customer service. You’ll handle daily tasks, input orders and contracts into the system, complete paperwork accurately and liaise with Sales, Transport and Warehouse teams to keep operations flowing.

Reporting to the Operations Supervisor, you will respond to emails and phone requests promptly, maintain confidentiality, and help build strong

Qualifikationen

• Good communication skills, both written and verbal.
• Excellent telephone manner.
• Ability to apply the principles of customer care.
• Highly competent in standard software packages and willing to learn new ones.
• Ability to prioritise your own workload.
• Ability to maintain confidentiality and discretion at all times.
• Previous experience in a fast-paced, customer-focused environment.
• Ability to work under pressure, showing flexibility when required.

Aufgaben

• Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements
• Liaise swiftly and effectively with other staff members and customers to meet customer requirements
• Input incoming orders and contracts into the relevant computer system
• Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently
• Build effective and close working relationships with the Sales, Transport, and Warehouse teams
• Ensure proactive communication with SCOs throughout the working day
• Respond promptly to email and phone requests

Kenntnisse

Communication skills

Telephone etiquette

Customer care

Software proficiency

Workload prioritisation

Confidentiality

Customer service

Fast-paced environment

Work under pressure

Tools

Standard software packages

Jobbeschreibung

Role: Operations Administrator

Location: Swinton, Manchester M27 8UJ

Salary: £27,005.14

Hours a week: 40 hours a week

Days of work: Monday to Friday

Contract type: Permanent

The role of Administration Assistant involves supporting the depot team by managing branch administration tasks and ensuring exceptional customer service. Reporting to the Operations Supervisor, you will handle daily and weekly duties, including inputting orders and contracts into the computer system, completing company paperwork accurately, and processing route clear-downs. Key responsibilities also include liaising with staff and customers, building effective relationships with the Sales, Transport, and Warehouse teams, and maintaining proactive communication with SCOs. Prompt responses to email and phone requests are also essential.

Key Responsibilities:

• Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements
• Liaise swiftly and effectively with other staff members and customers to meet customer requirements
• Input incoming orders and contracts into the relevant computer system
• Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently
• Build effective and close working relationships with the Sales, Transport, and Warehouse teams
• Ensure proactive communication with SCOs throughout the working day
• Respond promptly to email and phone requests

About You:

• Good communication skills, both written and verbal
• Excellent telephone manner
• Ability to apply the principles of customer care
• Highly competent in standard software packages and willing to learn new ones
• Ability to prioritise your own workload
• Ability to maintain confidentiality and discretion at all times
• Previous experience in a fast-paced, customer-focused environment
• Ability to work under pressure, showing flexibility when required

Some of our benefits include:

• Annual Leave – 25 days + bank holidays
• Life Assurance – 2x basic annual salary
• Bereavement Counselling – Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
• Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)
• Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.