Depot Operations Specialist — Overtime & Growth Path

Hough Green Garage Ltd; Hereford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Overtime opportunities

Full training on company systems

Development within growing business

Job summary

Hough Green Garage Ltd is seeking a Depot Administrator at our Crewe depot to support busy day-to-day operations. You will be the first point of contact for customers and stakeholders, handling front-of-house duties and data entry.

The role requires organisation, attention to detail and clear communication, with occasional Saturday mornings. We offer full-time, permanent employment, training on our systems and opportunities to develop within a growing business.

Qualifications

• Excellent telephone manner and communication skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage priorities.
• Positive attitude and willingness to support team members.
• Good organisational and problem-solving skills.
• Strong customer service and interpersonal skills.
• Commercial awareness and understanding of operational costs.
• Computer literate with experience using Windows-based applications.

Responsibilities

• Booking vehicles in and out of internal and external systems.
• Ensuring correct charges are applied and paperwork matches records.
• Processing payments via online portals and over the counter.
• General administrative duties including data entry, filing and task coordination.
• Handling inbound and outbound telephone calls and recording information.
• Liaising with customers, emergency services and colleagues.
• Supporting efficient day-to-day depot operations.
• Communicating with drivers and managers and ensuring documentation meets GDPR.

Skills

Telephone etiquette

Attention to detail

Organisational skills

Communication under pressure

Problem solving

Customer service

GDPR awareness

Windows-based applications

Tools

Windows

Job description

Hough Green Garage Ltd is seeking a Depot Administrator at our Crewe depot to support busy day-to-day operations. You will be the first point of contact for customers and stakeholders, handling front-of-house duties and data entry.

The role requires organisation, attention to detail and clear communication, with occasional Saturday mornings. We offer full-time, permanent employment, training on our systems and opportunities to develop within a growing business.