Operations Administrator - Depot & Customer Care

Restore plc; Stretford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual Leave 23 days

Enhanced maternity/paternity pay

Enhanced sick pay

Life assurance – 2x salary

Apprenticeship opportunities

Financial wellbeing app Stream access

Career development opportunities

Job summary

Restore plc is seeking an Operations Administrator in Swinton, Manchester M27 8UJ. The role is 40 hours per week on a permanent contract with a salary of £27,005.14, working Monday to Friday.

You will join a depot team, handle orders, and liaise with Sales, Transport and Warehouse to meet customer requirements. The ideal candidate will have strong communication and telephone skills, a solid grasp of customer care, and proficiency in standard software packages.

Qualifications

• Good communication skills, both written and verbal (Essential).
• Excellent telephone manner (Essential).
• Ability to apply the principles of customer care.
• Highly competent in standard software packages and willing to learn new ones.
• Ability to prioritise your own workload (Essential).
• Ability to maintain confidentiality and discretion at all times (Essential).
• Previous experience in a fast-paced, customer-focused environment.
• Ability to work under pressure, showing flexibility when required (Essential).

Responsibilities

• Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements.
• Liaise swiftly and effectively with other staff members and customers to meet customer requirements.
• Input incoming orders and contracts into the relevant computer system.
• Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently.
• Build effective and close working relationships with the Sales, Transport, and Warehouse teams.
• Ensure proactive communication with SCOs throughout the working day.
• Respond promptly to email and phone requests.

Skills

Communication

Telephone manner

Customer care

Workload prioritisation

Confidentiality

Fast-paced environment

Adaptability

Tools

Standard software packages

Job description

Restore plc is seeking an Operations Administrator in Swinton, Manchester M27 8UJ. The role is 40 hours per week on a permanent contract with a salary of £27,005.14, working Monday to Friday.

You will join a depot team, handle orders, and liaise with Sales, Transport and Warehouse to meet customer requirements. The ideal candidate will have strong communication and telephone skills, a solid grasp of customer care, and proficiency in standard software packages.