Operations Administrator

Restore Datashred; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual leave - 23 days + bank holidays

Enhanced maternity/paternity pay

Enhanced sick pay

Life assurance - 2x salary

Access to Stream wellbeing app

Job summary

Restore Datashred is seeking an Administration Assistant to support the depot team with branch administration and superb customer service. You will input orders, log contracts, and manage paperwork accurately while maintaining proactive communication with SCOs and internal teams.

Reporting to the Operations Supervisor, you’ll liaise with Sales, Transport and Warehouse colleagues, handle email and phone inquiries promptly, and contribute to efficient daily operations in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Ability to apply the principles of customer care.
• Highly competent in standard software packages and willing to learn new ones.
• Ability to prioritise your own workload.
• Ability to maintain confidentiality and discretion at all times.
• Experience in a fast-paced, customer-focused environment.
• Ability to work under pressure and remain flexible.

Responsibilities

• Work as a member of the depot team, undertaking delegated tasks and responsibilities.
• Liaise swiftly with staff and customers to meet requirements.
• Input incoming orders and contracts into the relevant computer system.
• Complete paperwork accurately and promptly in line with procedures and process route clear-downs.
• Build close working relationships with Sales, Transport and Warehouse teams.
• Maintain proactive communication with SCOs throughout the day.
• Respond promptly to email and phone requests.

Skills

Communication

Customer care

Computer literacy

Prioritisation

Confidentiality

Customer-focused experience

Working under pressure

Tools

Microsoft Office

Job description

The role of Administration Assistant involves supporting the depot team by managing branch administration tasks and ensuring exceptional customer service. Reporting to the Operations Supervisor, you will handle daily and weekly duties, including inputting orders and contracts into the computer system, completing company paperwork accurately, and processing route clear-downs. Key responsibilities also include liaising with staff and customers, building effective relationships with the Sales, Transport, and Warehouse teams, and maintaining proactive communication with SCOs. Prompt responses to email and phone requests are also essential.

Why join Restore?

• Annual Leave - 23 days, rising a day after 4 and 5 years' service + bank holidays
• Enhanced Maternity and Paternity Pay
• Enhanced Sick Pay
• Life Assurance - 2 x basic annual salary
• Access to Stream - Stream is a financial wellbeing app that allows you to track your earnings in real time and access a percentage of your pay as soon as you've earned it!

Plus, a range of additional employee benefits and career development opportunities

Key Responsibilities:

• Work as a member of the depot team, undertaking delegated tasks and responsibilities in line with service needs and operational requirements
• Liaise swiftly and effectively with other staff members and customers to meet customer requirements
• Input incoming orders and contracts into the relevant computer system
• Complete company paperwork accurately and promptly in line with company procedures and process route clear-downs efficiently
• Build effective and close working relationships with the Sales, Transport, and Warehouse teams
• Ensure proactive communication with SCOs throughout the working day
• Respond promptly to email and phone requests

About You:

• Good communication skills, both written and verbal (Essential)
• Ability to apply the principles of customer care
• Highly competent in standard software packages and willing to learn new ones
• Ability to prioritise your own workload (Essential)
• Ability to maintain confidentiality and discretion at all times (Essential)
• Previous experience in a fast-paced, customer-focused environment
• Ability to work under pressure, showing flexibility when required (Essential)

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.