Depot Administrator

Hough Green Garage Ltd; Hereford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Overtime opportunities

Full training on company systems

Development within growing business

Job summary

Hough Green Garage Ltd is seeking a Depot Administrator at our Crewe depot to support busy day-to-day operations. You will be the first point of contact for customers and stakeholders, handling front-of-house duties and data entry.

The role requires organisation, attention to detail and clear communication, with occasional Saturday mornings. We offer full-time, permanent employment, training on our systems and opportunities to develop within a growing business.

Qualifications

• Excellent telephone manner and communication skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage priorities.
• Positive attitude and willingness to support team members.
• Good organisational and problem-solving skills.
• Strong customer service and interpersonal skills.
• Commercial awareness and understanding of operational costs.
• Computer literate with experience using Windows-based applications.

Responsibilities

• Booking vehicles in and out of internal and external systems.
• Ensuring correct charges are applied and paperwork matches records.
• Processing payments via online portals and over the counter.
• General administrative duties including data entry, filing and task coordination.
• Handling inbound and outbound telephone calls and recording information.
• Liaising with customers, emergency services and colleagues.
• Supporting efficient day-to-day depot operations.
• Communicating with drivers and managers and ensuring documentation meets GDPR.

Skills

Telephone etiquette

Attention to detail

Organisational skills

Communication under pressure

Problem solving

Customer service

GDPR awareness

Windows-based applications

Tools

Windows

Job description

Depot Administrator

Location: Hereford

Salary: £13.00 per hour

Vacancy Type: Permanent, Full time

Additional Requirement: Occasional Saturday mornings

Hough Green Garage is a market leader in the provision of 24-hour Breakdown and Recovery Services, with over 40 years of industry experience. We operate 365 days a year, supporting Local Authorities, Emergency Services, Motoring Organisations, private companies, and members of the public on a national basis.

Due to continued business growth and the award of new contracts, we are seeking an additional Depot Administrator to join our busy team at our Crewe depot. This is a varied and fast-paced role that plays a key part in the smooth day-to-day operation of our site.

The Role

As a Depot Administrator, you will be the first point of contact for customers and stakeholders, providing professional front-of-house support in a busy operational environment. This role requires strong organisational skills, attention to detail, and the ability to communicate confidently, including in challenging situations.

You will work both independently and as part of a small, supportive team to ensure the efficient running of depot operations.

Key Responsibilities

• Booking vehicles in and out of internal and external systems
• Ensuring correct charges are applied and paperwork matches system records
• Processing payments via online portals and over the counter
• Performing general administrative duties including data entry, filing, and task coordination
• Handling inbound and outbound telephone calls and accurately recording information
• Liaising with customers, emergency services, authorities, insurance companies, and colleagues
• Supporting the efficient day-to-day operation of the depot
• Communicating effectively with drivers and managersEnsuring all documentation is processed in accordance with company procedures and GDPR requirements
• Reconciling daily payments and financial records
• Following company policies, procedures, and relevant legislation

What We re Looking For

We are looking for a reliable and motivated individual who thrives in a busy environment and takes pride in delivering excellent customer service.

Skills and Experience

• Excellent telephone manner and communication skills
• Strong attention to detail and accuracy
• Ability to work under pressure and manage competing priorities
• Positive attitude and willingness to support team members
• Good organisational and problem-solving skills
• Strong customer service and interpersonal skills
• Commercial awareness and understanding of operational costs
• Computer literate with experience using Windows-based applications (full system training provided)
• Ability to work both independently and as part of a team
• Full, clean driving licence
• Ability to pass Police National Vetting (essential requirement)
• Stable, full-time employment in a well-established company
• Competitive hourly rate
• Overtime opportunities
• Supportive team environment
• Full training on company systems
• Opportunity to develop within a growing business

What We Offer

Stable, full-time employment in a well-established company

Competitive hourly rate

Overtime opportunities

Supportive team environment

Full training on company systems

Opportunity to develop within a growing business