Depot Administrator - Front Desk & Operations Support

Hough Green Garage Ltd; Bodelwyddan; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Stable full-time employment

Competitive hourly rate

Overtime opportunities

Supportive team environment

Full training on company systems

Career development

Job summary

Hough Green Garage Ltd in Crewe is seeking a Depot Administrator to be the first point of contact for customers and stakeholders, providing professional front-of-house support in a busy operation. You will manage bookings, payments, and paperwork with accuracy.

The role requires strong organisational skills, the ability to work as part of a small team, full driving licence, and compliance with GDPR and vetting requirements.

Qualifications

• Excellent telephone manner and communication skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage competing priorities.
• Positive attitude and willingness to support team members.
• Good organisational and problem-solving skills.
• Strong customer service and interpersonal skills.
• Commercial awareness and understanding of operational costs.
• Computer literate with experience using Windows-based applications (full system training provided).
• Ability to pass Police National Vetting (essential requirement).
• Full, clean driving licence

Responsibilities

• Booking vehicles in and out of internal and external systems.
• Ensuring correct charges are applied and paperwork matches system records.
• Processing payments via online portals and over the counter.
• Performing general administrative duties including data entry, filing, and task coordination.
• Handling inbound and outbound telephone calls and accurately recording information.
• Liaising with customers, emergency services, authorities, insurance companies, and colleagues.
• Supporting the efficient day-to-day operation of the depot.
• Communicating effectively with drivers and managers.
• Ensuring all documentation is processed in accordance with company procedures and GDPR requirements.
• Reconciling daily payments and financial records.
• Following company policies, procedures, and relevant legislation.

Skills

Telephone etiquette

Attention to detail

Work under pressure

Customer service

Organisation

Interpersonal skills

Commercial awareness

Windows-based applications

Driving licence

Police vetting

Tools

Windows-based applications

Job description

Hough Green Garage Ltd in Crewe is seeking a Depot Administrator to be the first point of contact for customers and stakeholders, providing professional front-of-house support in a busy operation. You will manage bookings, payments, and paperwork with accuracy.

The role requires strong organisational skills, the ability to work as part of a small team, full driving licence, and compliance with GDPR and vetting requirements.