Depot Administrator — Front Desk & Operations Support

TipTopJob; Rhyl; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Stable, full-time role

Competitive hourly rate

Overtime opportunities

Supportive team environment

Full training on company systems

Career development

Job summary

Hough Green Garage is seeking a Depot Administrator to join the Crewe depot team. You will be the first point of contact for customers and stakeholders, providing professional front-of-house support in a busy operational environment.

Strong organisation and communication skills are essential in this fast-paced role. You will work both independently and as part of a small team to ensure smooth daily depot operations, handle bookings, payments, and documentation, and support drivers and managers

Qualifications

• Excellent telephone manner and communication skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage competing priorities.
• Positive attitude and willingness to support team members.
• Good organisational and problem-solving skills.
• Strong customer service and interpersonal skills.
• Commercial awareness and understanding of operational costs.
• Computer literate with experience using Windows-based applications (full system training provided).
• Ability to work both independently and as part of a team.
• Full, clean driving licence.
• Ability to pass Police National Vetting (essential requirement).

Responsibilities

• Booking vehicles in and out of internal and external systems.
• Ensuring correct charges are applied and paperwork matches system records.
• Processing payments via online portals and over the counter.
• Performing general administrative duties including data entry, filing, and task coordination.
• Handling inbound and outbound telephone calls and accurately recording information.
• Liaising with customers, emergency services, authorities, insurance companies, and colleagues.
• Supporting the efficient day:to:day operation of the depot.
• Communicating effectively with drivers and managers.
• Ensuring all documentation is processed in accordance with company procedures and GDPR requirements.
• Reconciling daily payments and financial records.
• Following company policies, procedures, and relevant legislation.

Skills

Telephone manners

Attention to detail

Priorities management

Team support

Organisational skills

Customer service

Commercial awareness

Windows-based applications

Independent work

Driving licence

Police Vetting

Tools

Windows-based apps

Job description

Hough Green Garage is seeking a Depot Administrator to join the Crewe depot team. You will be the first point of contact for customers and stakeholders, providing professional front-of-house support in a busy operational environment.

Strong organisation and communication skills are essential in this fast-paced role. You will work both independently and as part of a small team to ensure smooth daily depot operations, handle bookings, payments, and documentation, and support drivers and managers