Deparment Manager - Staines

H&M; Staines-upon-Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading fashion retailer located in Staines-upon-Thames is looking for a management professional with significant experience in customer-facing environments. The successful candidate will lead teams, ensuring the highest customer experience and adherence to company standards. Responsibilities include evaluating team performance, tracking sales metrics, and promoting a culture of development. This position offers diverse benefits including a staff discount across multiple brands. Flexibility in availability is essential.

Benefits

Staff discount card

H&M Incentive Program

Extensive development opportunities

Qualifications

• Demonstrated management skills within customer service sectors.
• Proven experience in team leadership and development.
• Strong focus on profitability and customer satisfaction.

Responsibilities

• Lead the team to secure optimal experiences for customers.
• Evaluate team performance and provide development feedback.
• Analyze and track Sales & Profit KPIs.
• Ensure adherence to Health & Safety and legal standards.

Skills

Management experience in a customer-facing environment

Previous experience of leading and managing teams

A passion for profitability and people

A Customer-first mindset

Job description

Overview

This is a permanent position offering 39 hours per week. The position is based in the H&M Staines store.

Key responsibilities

• You lead with a vision to secure the best experience for all our colleagues and customers
• You evaluate your team’s performance, provide regular feedback, and support succession through their development and training.
• You analyse and follow up on Sales & Profit KPI's for your department
• You ensure Health & Safety, legal, and security are in accordance with H&M standards and local laws to always secure all employees and customers safety

Qualifications

• Management experience in a customer-facing environment
• Previous experience of leading and managing teams
• A passion for profitability and people
• A Customer-first mindset

Additional Information

Availability 7 days fully flexible, weekends included.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M Group is a family of brands; H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET and Afound. At H&M Group, our people are the driving force behind our commitment to creating meaningful growth and more sustainable lifestyles. Help us re-imagine fashion and together we will re-shape our industry.

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.