Delivery Station Liaison Agent

[This; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global logistics company in Birmingham is seeking a Delivery Station Liaison Agent to ensure successful delivery and handle customer queries. The role includes placing outbound calls, investigating issues, and developing logistical expertise. Ideal candidates possess relevant customer service experience, strong communication skills, and proficiency in English. This position promises a full-time opportunity with a focus on effective service delivery.

Qualifications

• Relevant experience in handling customer queries via phone and email.
• Experience in administrative support with collaboration skills.
• Problem-solving skills related to customer or internal issues.
• Advanced proficiency in English.
• Experience communicating with senior colleagues.

Responsibilities

• Place outbound calls to customers.
• Investigate and resolve delivery issues.
• Keep records of progress with customer queries.
• Assist with internal communications and presentations.

Skills

Presentation Skills

Time Management

Communication skills

Conflict Management

Job description

This is a fixed term contract for maternity leave cover.

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazons Delivery Station Liaison Agents are in direct contact with our customers ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need your ability to quickly respond and put in place solutions will help keep this vital part of Amazons operations running smoothly.

Key job responsibilities

• Place outbound calls to customers
• Investigate and resolve delivery issues and collaborate with Amazon logistics and delivery partners when needed
• Keep daily weekly and monthly records of progress with customer queries
• Follow Standard Operating Procedures and keep customer data secure
• Assist with internal communications including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life

Youll be based at one of our last-mile delivery warehouses where Amazons leading logistics system operates. As orders are dispatched and delivered youll be in contact with our warehouse associates delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery youll be informing our delivery partners. Where you notice a delivery issue youll get to work resolving it straight away so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazons logistics youll develop logistical and customer expertise that sets Amazon apart. Youll connect with our customers every day using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team

Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers cant find an address. Were based in last-mile delivery sites across the world allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim : to get parcels into customers hands.

Relevant experience and qualifications

• Relevant experience of dealing with customer queries via phone and email
• Relevant experience in an administrative support role involving collaboration with internal or external teams
• Relevant experience of solving problems whether related to customer queries or internal process issues
• Advanced proficiency in English language
• Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
• Experience in communicating with senior colleagues
• Professional experience in a fast‑paced environment

Key Skills

• Presentation Skills
• Time Management
• Clinical Research
• Communication skills
• GCP
• Infusion Experience
• Managed Care
• Hospice Care
• Conflict Management
• Clinical Trials
• Research Experience
• Home Care

Employment Type: Full-Time

Department / Functional Area: Customer Service

Experience: years

Vacancy: 1

Equal Employment Opportunity Statement

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (to know more about how we collect, use and transfer the personal data of our candidates).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.