Delivery Service Advisor: Fast-Paced Customer Care

DPD UK; Guildford; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday trading

Enhanced parental leave

Life assurance 4x salary

Free onsite car parking

Health kiosks at locations

Discounted shopping at retailers

Milestone days off

Eye tests support

Job summary

DPD UK invites applications for a 6 Month FTC role based in Guildford. You will handle both internal and external customer queries regarding parcel collection or delivery, working closely with Drivers, Shift Managers and Operations Managers to identify issues, investigate missing parcels, and resolve delivery disputes.

You will also promote DPD products and services to customers, maintaining a proactive, courteous approach and delivering excellent customer service in a fast-paced environment.

Qualifications

• proven and demonstrable experience of working in a fast paced customer service environment.
• strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.
• polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Skills

Customer service

Communication

Professionalism

Microsoft Office

Problem solving

DPD values

Tools

MS Office

Job description

DPD UK invites applications for a 6 Month FTC role based in Guildford. You will handle both internal and external customer queries regarding parcel collection or delivery, working closely with Drivers, Shift Managers and Operations Managers to identify issues, investigate missing parcels, and resolve delivery disputes.

You will also promote DPD products and services to customers, maintaining a proactive, courteous approach and delivering excellent customer service in a fast-paced environment.