Customer Service Advisor - Parcel & Delivery Support

DPD; Guildford; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

4 x salary life assurance on joining

Free onsite car parking

HealthKiosks at locations

Discounted shopping at retailers

Milestone days off

Eye tests and glasses support

Job summary

DPD in Guildford is seeking a proactive Delivery Customer Service Advisor to assist customers with parcel collection or delivery. You will collaborate with Drivers, Shift Managers and Operations Managers to identify issues and take ownership to resolve them.

Key tasks include answering delivery status queries, providing PODs, investigating missing parcels, resolving disputes and promoting DPD products to customers. A customer-focused mindset and strong MS Office skills are essential.

Qualifications

• Experience in fast-paced customer service environment.
• Strong communication skills with confident telephone manner.
• Willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Self-motivation and initiative to effectively problem solve.
• DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• Answer queries regarding delivery status and provide Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.
• Promote company products and services to new and existing customers.

Skills

Customer service

Phone skills

Problem solving

MS Office

Self-motivation

DPD values

Tools

MS Office

Job description

DPD in Guildford is seeking a proactive Delivery Customer Service Advisor to assist customers with parcel collection or delivery. You will collaborate with Drivers, Shift Managers and Operations Managers to identify issues and take ownership to resolve them.

Key tasks include answering delivery status queries, providing PODs, investigating missing parcels, resolving disputes and promoting DPD products to customers. A customer-focused mindset and strong MS Office skills are essential.