Customer Service Advisor - Fast-Paced Delivery Support

DPD UK; Southall; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday trading

Maternity/paternity package

Life assurance 4x salary

Free onsite parking

Health kiosks

Retail discounts

Milestone days off

Eye tests & glasses support

Job summary

DPD UK in Southall is seeking a proactive Customer Service Advisor to support internal and external customers with parcel collection or delivery.

You will collaborate with Drivers, Shift Managers and Operations Managers to identify issues, resolve disputes, and provide first-class service. The role requires strong communication, a confident telephone manner, and willingness to go the extra mile.

Qualifications

• Proven experience in a fast paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite and professional at all times with willingness to go the extra mile.
• Excellent administration skills with ability to use Microsoft Office programmes.
• Demonstrate self-motivation and initiative to problem solve.

Responsibilities

• Answer queries related to delivery status and provide Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.
• Promote company products and services to customers.

Skills

Customer service

Communication

Polite and professional

Self-motivation

Rapport building

Tools

Microsoft Office

Job description

DPD UK in Southall is seeking a proactive Customer Service Advisor to support internal and external customers with parcel collection or delivery.

You will collaborate with Drivers, Shift Managers and Operations Managers to identify issues, resolve disputes, and provide first-class service. The role requires strong communication, a confident telephone manner, and willingness to go the extra mile.