Delivery Customer Support Advisor (Fast-Paced)

DPD Group UK; Dundee; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Holiday trading

Free onsite parking

Health kiosks

Job summary

DPD is seeking a Customer Service Advisor in Dundee for a full-time role within a busy customer services team. You will assist internal and external customers with parcel collection or delivery, working closely with drivers and managers to identify issues and resolve them efficiently.

The role requires strong communication, professional service, and a proactive approach to problem solving. Training and development opportunities are available in a values-driven culture that prioritises

Qualifications

• Experience of working in a fast paced customer service environment.
• Strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• Polite and professional at all times and a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• High levels of self-motivation and initiative to effectively problem solve.
• Core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes
• Promoting company products and services to new and existing customers

Skills

Customer service

Communication

Professionalism

Problem solving

Empathy

Multitasking

Team collaboration

Tools

Microsoft Office

Job description

DPD is seeking a Customer Service Advisor in Dundee for a full-time role within a busy customer services team. You will assist internal and external customers with parcel collection or delivery, working closely with drivers and managers to identify issues and resolve them efficiently.

The role requires strong communication, professional service, and a proactive approach to problem solving. Training and development opportunities are available in a values-driven culture that prioritises