Delivery Helpdesk Agent: Fast-Paced Customer Care

DPD UK; Croydon; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday trading

Health initiatives

Free onsite car parking

Discounted shopping

Milestone days off

Job summary

DPD UK is seeking a customer service advisor in Croydon to support internal and external customers with parcel collection and delivery queries. You will work alongside drivers and operations managers to identify issues, resolve them, and ensure customer satisfaction.

The role requires strong communication, a confident telephone manner, and the ability to build quick rapport with customers. The company offers competitive salary and benefits from day one.

Qualifications

• Proven experience in fast paced customer service environments.
• Strong communication and telephone skills with ability to build rapport.
• Polite, professional approach with willingness to go the extra mile.
• Excellent administration skills using Microsoft Office programs.
• Self-motivation and initiative to effectively solve problems.
• Align with company values: Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Responsibilities

• Answer queries about delivery status and provide Proof of Delivery (POD).
• Investigate missing parcels and resolve delivery disputes.
• Promote company products and services to customers.

Skills

Customer service

Communication skills

Telephone manner

Administration

Tools

Microsoft Office

Job description

DPD UK is seeking a customer service advisor in Croydon to support internal and external customers with parcel collection and delivery queries. You will work alongside drivers and operations managers to identify issues, resolve them, and ensure customer satisfaction.

The role requires strong communication, a confident telephone manner, and the ability to build quick rapport with customers. The company offers competitive salary and benefits from day one.