Customer Service Advisor: Parcel Delivery Support

DPD UK; Harrogate; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity/paternity package

Free life assurance

Free onsite car parking

Health kiosks

Discounted shopping

Milestone Days off

Free eye tests

Job summary

Join DPD UK as a Customer Services Advisor, assisting customers in the busy delivery sector. This role is about addressing customer inquiries regarding parcels and problem-solving any issues that arise, ensuring world-class service.

With a competitive salary of £24,784.50 and fantastic benefits starting from day one, you'll have the chance to grow and develop your career in a supportive environment. DPD UK values inclusivity and aims to be the UK’s most sustainable delivery company.

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite, professional and willing to exceed customer expectations.
• Excellent administration skills and proficient in Microsoft Office.
• High levels of self-motivation and initiative to problem solve.

Responsibilities

• Assist both internal and external customers with parcel delivery queries.
• Investigate and resolve issues related to missing parcels.
• Promote company products and services to customers.

Skills

Customer service experience

Communication skills

Problem solving

Microsoft Office

Self-motivation

Job description

Join DPD UK as a Customer Services Advisor, assisting customers in the busy delivery sector. This role is about addressing customer inquiries regarding parcels and problem-solving any issues that arise, ensuring world-class service.

With a competitive salary of £24,784.50 and fantastic benefits starting from day one, you'll have the chance to grow and develop your career in a supportive environment. DPD UK values inclusivity and aims to be the UK’s most sustainable delivery company.