Delivery Customer Care Specialist

DPD; Newbury; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday trading

Enhanced maternity and paternity

Free life assurance 4 x salary

Free onsite car parking

Health Kiosks visiting every location

Discounted shopping from retailers

Milestone Days off

Eye tests support with glasses

Job summary

DPD in Newbury is seeking a customer service professional to support both internal and external customers with parcel collection or delivery. You will work with Drivers, Shift Managers and Operations Managers to identify issues, resolve problems, and take ownership of resolutions.

You will focus on delivery status queries, POD provision, missing parcels investigations, and promoting DPD products and services to customers. A fast-paced environment with opportunities for progression awaits.

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Polite and professional at all times with willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Demonstrate self-motivation and initiative to effectively problem solve.

Responsibilities

• Answer queries regarding delivery status and provide Proof of Delivery (POD).
• Carry out investigations for missing parcels and resolve delivery disputes.
• Promote company products and services to new and existing customers.

Skills

Communication skills

Telephone manner

Customer service experience

Microsoft Office

Problem solving

Tools

Microsoft Office

Job description

DPD in Newbury is seeking a customer service professional to support both internal and external customers with parcel collection or delivery. You will work with Drivers, Shift Managers and Operations Managers to identify issues, resolve problems, and take ownership of resolutions.

You will focus on delivery status queries, POD provision, missing parcels investigations, and promoting DPD products and services to customers. A fast-paced environment with opportunities for progression awaits.