Debt Resolution Specialist (Inbound/Outbound) – Training + Commission

Made Employment Ltd; Romford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Monthly commission

Transport links

Central location

Life insurance

Pension after probation

Training program

Job summary

Made Employment Ltd in Romford is seeking a customer service operative to support customers in arrears with utility bills, offering empathy and guidance to resolve debt, handling inbound and outbound calls and setting up payment plans.

You will be part of a close-knit team with specialist training, a monthly commission scheme averaging £250-£300, 33 days holiday, pension, life insurance, and good transport links. Hours Mon-Fri 8:00-16:30 or 9:00-17:30 or 9:30-18:00.

Qualifications

• Experience in credit control, telesales, debt recovery or call centre environments.

Responsibilities

• Handle inbound and outbound calls to resolve debt with empathy.
• Assist customers in setting up payment plans and processing payments.
• Support field agents in coordinating payment arrangements.

Skills

Debt collection

Call centre

Telesales

Customer service

Organised

Job description

Made Employment Ltd in Romford is seeking a customer service operative to support customers in arrears with utility bills, offering empathy and guidance to resolve debt, handling inbound and outbound calls and setting up payment plans.

You will be part of a close-knit team with specialist training, a monthly commission scheme averaging £250-£300, 33 days holiday, pension, life insurance, and good transport links. Hours Mon-Fri 8:00-16:30 or 9:00-17:30 or 9:30-18:00.