Collections Agent

Made Employment Ltd; Essex; Presencial; GBP 2800 - 3300; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days holiday including bank

Monthly commission £250-£300

Excellent transport links

Central to town and amenities

Life insurance

Pension contributions 3%

Dedicated training programme and going

Descripción de la vacante

Made Employment Ltd is seeking an individual with debt collection or call centre experience to join a busy, supportive team. You will contact customers in arrears to resolve utility bill debt, explaining options with empathy and setting up payment plans while assisting field agents with payments.

The role emphasizes resilience and targets, with regular hours Monday to Friday in a central location.

Formación

• Experience in credit control, telesales, debt recovery or call centre environment.
• Must be organised and able to prioritise workload.
• Ability to express empathy with customers while guiding debt resolution.
• Must be resilient and tenacious.
• Proven track record of meeting targets.

Responsabilidades

• Handle inbound and outbound customer calls to resolve arrears on utility bills.
• Explain options to customers with empathy and clarity.
• Set up payment plans and process payments.
• Assist field agents with arranging payments and collections.

Conocimientos

Empathy

Organised

Resilient

Target-driven

Communication skills

Descripción del empleo

Do you have a background in collecting debt, working within a call centre or within telesales? Do you want to work in a busy environment which is supportive, challenging and nurturing which exposes you to lots of training? If so, then this is the job for you!

Benefits

• 33 days holiday including bank holidays
• Monthly commission (on average £250 - £300 per month)
• Excellent transport links (bus, train)
• Central to town and local amenities
• Life insurance
• Pension contributions of 3% after 3 months probation
• Dedicated training programme and going support

Our clients are leaders in debt resolution. They are a close-knit friendly business where you re not just a number! You ll be working with a team to deliver exceptional customer service to their customers who are in arrears with their utility bills. You ll be working closely with their customer to help them resolve their utility debt by walking them through their options with empathy and understanding. This is an inbound and outbound customer service operative role where you ll be the front-line contact helping customers to find the right solution to manage their outstanding utility bills and arrears. You will also assist our clients field agents set up payment plans and process payments from customers.

Skills and Experience

• If you ve worked within credit control, telesales, debt recovery or call calling in a call centre environment we want to hear from you
• You must be organised and able to prioritise workload
• It s important you can express empathy with customers whilst being able to lead a conversation to get the debt resolved
• You must be resilient and tenacious
• Proven track record of working towards targets and achieving them

Other Information

• No CCJ s, IVA s or bankruptcies
• Must be willing to undergo a DBS check
• Hours are Monday to Friday
• 8.00am 4.30pm
• 9.00am 5.30pm
• 9.30am 6.00pm