Telephone Collections Agent

Made Employment Ltd; Essex; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Uncapped commission

Life Insurance

Pension Contributions

5 weeks holiday

Full training provided

Lunch options: 30 or 60 minutes

Job summary

Made Employment Ltd is recruiting for a Customer Contact role at their Romford head office. You will speak with commercial and residential customers about debts held with their utility company, with the primary goal of securing payment outcomes while demonstrating empathy to vulnerable customers.

The role offers a rotating shift pattern between 8am and 6pm, with a 5pm finish on Fridays, and includes uncapped monthly commissions.

Qualifications

• Excellent negotiation skills and ability to show empathy with vulnerable customers.

Responsibilities

• Speak with a range of customers (commercial and residential) about debts held with utilities.
• Aim to secure payment outcomes while maintaining a customer-focused approach.

Job description

Our client are a leading Debt Collection Agency and they're looking to expand their Customer Contact team at their Romford Head Office.

This role will see you speaking with an array of customers, both commercial and residential, about the debt that's held with their utility company and your main goal is to satisfy as much debt as possible. You'll be speaking with vulnerable customers quite often so you'll need to have excellent negotiation skills and have the ability to show empathy, whilst remaining focussed on an outcome to resolve the debt.

Benefits:

• Uncapped monthly commission.
• Option of 30min or 60 min lunch agreed when you start
• Life Insurance
• Pension Contributions of 3% after 3 months
• 5 weeks holiday (they do have Xmas shut down)
• Full training provided

Hours/Shift Pattern

• Rotating shift pattern between 8am and 6pm, with 5pm finish on a Friday
• If you opt for a 30 min lunch you would start 30 mins later unless on an early shift

Recruitment process requires you to complete onboarding checks which includes a Basic DBS check, passing a credit check with no CCJ's, IVA's or Bankruptcies and references.