Collections Agent

Made Employment Ltd; Colchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Monthly commission (on average £250 -£

Excellent transport links (bus, train)

Central to town and local amenities

Life insurance

Pension contributions of 3% after 3 mo

Job summary

Made Employment Ltd is seeking a credit/collections specialist for a busy, supportive call centre. You will handle inbound and outbound calls to resolve arrears, guiding customers through options with empathy and understanding. You will also assist our client’s field agents to set up payment plans and process payments.

The role offers a structured training programme, commission potential, and clear progression within a friendly team environment close to town and transport links.

Qualifications

• Experience in credit control, telesales, debt recovery or call calling in a call centre environment.
• Ability to stay organised and prioritise workload.
• Demonstrated empathy while guiding customers to debt resolution.

Responsibilities

• Handle inbound and outbound customer contacts to resolve arrears.
• Guide customers through options to manage utility debt with empathy.
• Assist client field agents to set up payment plans and process payments.

Skills

Debt collection

Telesales

Call centre

Empathy

Organised

Prioritisation

Resilience

Targets

Job description

Do you have a background in collecting debt, working within a call centre or within telesales? Do you want to work in a busy environment which is supportive, challenging and nurturing which exposes you to lots of training? If so, then this is the job for you!

Benefits

• 33 days holiday including bank holidays
• Monthly commission (on average £250 - £300 per month)
• Excellent transport links (bus, train)
• Central to town and local amenities
• Life insurance
• Pension contributions of 3% after 3 months probation
• Dedicated training programme and going support

Our clients are leaders in debt resolution. They are a close-knit friendly business where you re not just a number! You ll be working with a team to deliver exceptional customer service to their customers who are in arrears with their utility bills. You ll be working closely with their customer to help them resolve their utility debt by walking them through their options with empathy and understanding. This is an inbound and outbound customer service operative role where you ll be the front-line contact helping customers to find the right solution to manage their outstanding utility bills and arrears. You will also assist our clients field agents set up payment plans and process payments from customers.

Skills and Experience

• If you ve worked within credit control, telesales, debt recovery or call calling in a call centre environment we want to hear from you
• You must be organised and able to prioritise workload
• It s important you can express empathy with customers whilst being able to lead a conversation to get the debt resolved
• You must be resilient and tenacious
• Proven track record of working towards targets and achieving them

Other Information

• No CCJ s, IVA s or bankruptcies
• Must be willing to undergo a DBS check
• Hours are Monday to Friday
• 8.00am 4.30pm
• 9.00am 5.30pm
• 9.30am 6.00pm