Telephone Collections Agent

Made Employment Ltd; Colchester; Presencial; GBP 21 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Uncapped monthly commission

Life Insurance

Pension Contributions of 3%

5 weeks holiday

Full training provided

Lunch option 30 or 60 min

Resumo da oferta

Made Employment Ltd, on behalf of a leading Debt Collection Agency, is expanding its Customer Contact team at the Romford Head Office. You will contact customers, both commercial and residential, about debts with their utility providers, with the aim of resolving as much debt as possible.

You will frequently engage with vulnerable customers, requiring excellent negotiation and empathy while staying focused on outcomes.

Qualificações

• Experience in customer contact or debt collection is a plus.
• Strong negotiation skills and empathy when dealing with vulnerable customers.

Responsabilidades

• Speak with customers about debt held with a utility company and negotiate to resolve it.
• Maintain empathy while aiming to maximise debt recovery and achieve outcomes.
• Handle sensitive information with discretion and adhere to compliance standards.

Descrição da oferta de emprego

Our client are a leading Debt Collection Agency and they're looking to expand their Customer Contact team at their Romford Head Office.

This role will see you speaking with an array of customers, both commercial and residential, about the debt that's held with their utility company and your main goal is to satisfy as much debt as possible. You'll be speaking with vulnerable customers quite often so you'll need to have excellent negotiation skills and have the ability to show empathy, whilst remaining focussed on an outcome to resolve the debt.

Benefits:

• Uncapped monthly commission.
• Option of 30min or 60 min lunch agreed when you start
• Life Insurance
• Pension Contributions of 3% after 3 months
• 5 weeks holiday (they do have Xmas shut down)
• Full training provided

Hours/Shift Pattern

• Rotating shift pattern between 8am and 6pm, with 5pm finish on a Friday
• If you opt for a 30 min lunch you would start 30 mins later unless on an early shift

Recruitment process requires you to complete onboarding checks which includes a Basic DBS check, passing a credit check with no CCJ's, IVA's or Bankruptcies and references.