Collections Agent

Made Employment Ltd; Romford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days holiday

Monthly commission

Transport links

Central location

Life insurance

Pension after probation

Training program

Job summary

Made Employment Ltd in Romford is seeking a customer service operative to support customers in arrears with utility bills, offering empathy and guidance to resolve debt, handling inbound and outbound calls and setting up payment plans.

You will be part of a close-knit team with specialist training, a monthly commission scheme averaging £250-£300, 33 days holiday, pension, life insurance, and good transport links. Hours Mon-Fri 8:00-16:30 or 9:00-17:30 or 9:30-18:00.

Qualifications

• Experience in credit control, telesales, debt recovery or call centre environments.

Responsibilities

• Handle inbound and outbound calls to resolve debt with empathy.
• Assist customers in setting up payment plans and processing payments.
• Support field agents in coordinating payment arrangements.

Skills

Debt collection

Call centre

Telesales

Customer service

Organised

Job description

Do you have a background in collecting debt, working within a call centre or within telesales? Do you want to work in a busy environment which is supportive, challenging and nurturing which exposes you to lots of training? If so, then this is the job for you!

Our clients are leaders in debt resolution. They are a close-knit friendly business where you're not just a number! You'll be working with a team to deliver exceptional customer service to their customers who are in arrears with their utility bills. You'll be working closely with their customer to help them resolve their utility debt by walking them through their options with empathy and understanding. This is an inbound and outbound customer service operative role where you'll be the front-line contact helping customers to find the right solution to manage their outstanding utility bills and arrears. You will also assist our clients field agents set up payment plans and process payments from customers.

Benefits

• 33 days holiday including bank holidays
• Monthly commission (on average £250 - £300 per month)
• Excellent transport links (bus, train)
• Central to town and local amenities
• Life insurance
• Pension contributions of 3% after 3 months probation
• Dedicated training programme and going support

Skills and Experience

• If you've worked within credit control, telesales, debt recovery or call calling in a call centre environment we want to hear from you
• You must be organised and able to prioritise workload
• It's important you can express empathy with customers whilst being able to lead a conversation to get the debt resolved
• You must be resilient and tenacious
• Proven track record of working towards targets and achieving them

Other Information

• No CCJ's, IVA's or bankruptcies
• Must be willing to undergo a DBS check
• Hours are Monday to Friday
• 8.00am - 4.30pm
• 9.00am - 5.30pm
• 9.30am - 6.00pm