Debt Recovery Customer Service Advisor

Yorkshire Pie Company; Leeds; Hybrid; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Annual bonus

Free parking

Leeds city centre

Training provided

Progression opportunities

9am-5pm

Modern offices

Excellent team culture

Immediate interview

Job summary

Michael Page is advertising a Permanent Debt Customer Service Advisor in Leeds, within the Energy sector. You will handle arrears, take payments, and set up plans while meeting targets and SLAs.

Role involves telephone and email communication, plus administrative duties and offshore team support. Excellent progression and development opportunities available.

Qualifications

• Previous customer service/contact centre experience.
• Excellent communication skills and a confident telephone manner.
• Able to work in a busy volume environment.
• The ability to prioritise your workload and excellent organisation.
• Thrive working in a team and also independently.
• Resilience and an excellent problem solver.
• Driven and passionate about customer experience and delivering the best service.

Responsibilities

• Have consultative conversations with businesses to help with arrears.
• Take payments and set up suitable payment plans; provide guidance and ensure recovery targets and SLAs are met.
• Communicate mainly by telephone; emails and administrative duties; progress to other responsibilities within the team.
• Support the offshore team with customer service queries and ensure swift resolution for the client.

Skills

Customer service

Phone manners

Organization

Team player

Problem solving

Resilience

Customer experience

Job description

Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector!

This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes!

If you are driven and passionate about customer services

Client Details

Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector!

This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes!

If you are driven and passionate about customer services

Description

As a Debt Customer Service Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place.

You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met.

The role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team.

The position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client.

Profile

• Previous customer service/contact centre experience
• Excellent communication skills and a confident telephone manner
• Able to work in a busy volume environment
• The ability to prioritise your workload and excellent organisation
• Thrive working in a team and also independently
• Resilience and an excellent problem solver
• Driven and passionate about customer experience and delivering the best service

Job Offer

• Salary of £29000 rising to £31000 after three months with the business
• annual bonus
• growing team exciting time to join the team
• full training provided
• excellent progression and development
• central location in Leeds
• free parking
• fantastic benefits
• 9am-5pm Monday to Friday
• superb offices
• excellent team and culture
• immediate interview