Customer Service Administrator: Debt Management & Analytics
Michael Page
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Benefits offered by this job
Job summary
Michael Page in Leeds is recruiting for a Permanent Customer Service Administrator to support the Legal and Debt Management team in an energetic, fast-paced environment.
You will handle administration, B2B support, and use Excel to track debts, analyse data, and identify trends to improve the customer journey.
The role offers training, progression, and a friendly team, with a salary around £29k plus bonuses and regular reviews.
Qualifications
- Experience in Customer Services/Administration with a legal and debt recovery background is advantageous but not essential.
- Confident communicator with excellent telephone manner and ability to build relationships.
- Analytical with a methodical approach.
- Excel with formulas skills desirable.
- Able to work in a targeted volume setting.
- Strong team player.
Responsibilities
- As a Customer Service Administrator you will be working in the Legal and Debt Management Department helping organisations in arrears with their bills.
- A varied role combining administration and providing B2B support.
- Use Excel to track debts, analyse data, identify trends and improve the customer journey to minimise escalations.
- Client facing: respond to queries by phone, negotiate payments and set up suitable plans.
- Join an excellent supportive team and thrive in a busy, autonomous role.
Skills
Tools
Job description
Michael Page in Leeds is recruiting for a Permanent Customer Service Administrator to support the Legal and Debt Management team in an energetic, fast-paced environment.
You will handle administration, B2B support, and use Excel to track debts, analyse data, and identify trends to improve the customer journey.
The role offers training, progression, and a friendly team, with a salary around £29k plus bonuses and regular reviews.
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