Debt Collection Advisor

Castle Water; United Kingdom; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Company pension

Life insurance

Sick pay

Cycle-to-work scheme

On-site parking

Job summary

Castle Water is seeking a Debt Collection Advisor to join a close-knit, high-energy team. You will review accounts, resolve queries, and arrange payments in a fast-paced environment. The role blends desk work with customer contact and collaboration across departments to improve processes.

Ideal candidates bring strong communication, problem-solving, and numeracy skills. The position offers a hybrid schedule (2 days home) with a competitive salary and benefits including pension, life insurance,

Responsibilities

• Connect with customers: quickly understand their needs and work with them to set up fair and manageable payment plans
• Team up for success: collaborate with colleagues to hit team goals, share knowledge, and develop new skills
• Own your workload: stay on top of tasks, meet deadlines, and escalate issues when needed to keep things running smoothly
• Work across teams: get hands-on experience with different departments such as Legal, Insolvencies, and Disconnections
• Tackle tricky cases: work with your team to solve complex issues and find the best resolution for customers
• Keep accounts accurate: review customer details to make sure we have the right info and spot anything that could delay payments
• Help improve the process: get involved in making our systems smarter and more efficient through automation and innovation

Job description

We’re currently looking for a Debt Collection Advisor to join our close-knit, high-energy team. If you’re confident, a great communicator, and love solving problems, this is your chance to put those skills to work in a fast-paced, rewarding role.

As a Debt Collection Advisor, you’ll be at the heart of what we do – working with customers to review accounts, resolve queries, and arrange payments. It’s a role that calls for curiosity, initiative, and strong people skills. If you enjoy investigating, analysing, and finding solutions, we’d love to hear from you.

• Competitive salary: £23,500 - £25,000 per year
• Company pension, life insurance and sick pay
• Cycle-to-work scheme and on-site parking
• Monday to Friday schedule, so your weekends are all yours
• 2 days a week working from home

What you'll be doing

• Connect with customers: quickly understand their needs and work with them to set up fair and manageable payment plans
• Team up for success: collaborate with colleagues to hit team goals, share knowledge, and develop new skills
• Own your workload: Stay on top of tasks, meet deadlines, and escalat issues when needed to keep things running smoothly
• Work across teams: get hands-on experience with different departments such as Legal, Insolvencies, and Disconnections
• Tackle tricky cases: work with your team to solve complex issues and find the best resolution for customers
• Keep accounts accurate: review customer details to make sure we have the right info and spot anything that could delay payments
• Help improve the process: get involved in making our systems smarter and more efficient through automation and innovation

What you'll bring to the role

• Experience in utilities, finance or banking is a plus, but not essential - we’re open to all backgrounds
• Confident on the phone with a strong, professional manner
• Account reviews, reporting, or investigation experience would be beneficial
• Ability to handle a fast-paced environment and work towards team goals
• Strong literacy and numeracy skills with a customer-first mindset
• Comfortable using Microsoft Office and learning new systems
• Highly organised, adaptable, and able to juggle tasks while working both independently and as part of a team
• Great at negotiating and building relationships