Customer Service Administrator

Michael Page; Leeds; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual bonuses

Regular salary reviews

Full training provided

No shift patterns or weekends

Excellent facilities

Great team and culture

Regular socials

Job summary

Michael Page in Leeds is recruiting for a Permanent Customer Service Administrator to support the Legal and Debt Management team in an energetic, fast-paced environment.

You will handle administration, B2B support, and use Excel to track debts, analyse data, and identify trends to improve the customer journey.

The role offers training, progression, and a friendly team, with a salary around £29k plus bonuses and regular reviews.

Qualifications

• Experience in Customer Services/Administration with a legal and debt recovery background is advantageous but not essential.
• Confident communicator with excellent telephone manner and ability to build relationships.
• Analytical with a methodical approach.
• Excel with formulas skills desirable.
• Able to work in a targeted volume setting.
• Strong team player.

Responsibilities

• As a Customer Service Administrator you will be working in the Legal and Debt Management Department helping organisations in arrears with their bills.
• A varied role combining administration and providing B2B support.
• Use Excel to track debts, analyse data, identify trends and improve the customer journey to minimise escalations.
• Client facing: respond to queries by phone, negotiate payments and set up suitable plans.
• Join an excellent supportive team and thrive in a busy, autonomous role.

Skills

Customer service

Administration

Excel formulas

Attention to detail

Tools

Excel

Job description

Michael Page have just registered a new exciting Permanent Customer Service Administration Position in Leeds to work for a reputable business within the Energy Sector!

If you are experienced within customer services and administration looking to join a business which will invest in you from day one provide excellent training and development please apply now!

Michael Page have just registered a new exciting Permanent Customer Service Administration Position in Leeds to work for a reputable business within the Energy Sector!

If you are experienced within customer services and administration looking to join a business which will invest in you from day one provide excellent training and development please apply now!

Description

As a Customer Service Administrator you will be working in the Legal and Debt Management Department helping organisations that are in arrears with their bills.

This is an extremely varied role and will be a mixture of administration and providing b2b support.

You will play a key part within the team working on excel tracking debts alongside analysing data looking at trends and ways to improve the customer journey and minimise escalations.

The role will also be client facing supporting with queries over the telephone negotiating payments and setting up suitable plans and options.

If you enjoy a busy and varied position having autonomy within your role and also working alongside an excellent supportive team would love to hear from you!

Profile

Experience working within Customer Services/Administration alongside a legal and debt recovery background would be advantageous however not essential

A confident communicator and an excellent telephone manner able to build good working relationships

Analytical and a methodical approach

Confident on excel and formulas desirable

Able to work in a targeted volume setting

An excellent team player

Job Offer

Salary of £29000+ annual bonuses+ regular salary reviews+ full training provided+ excellent progression and development+ reputable business with an exceptional name within their market+ good benefits package+ no shift patterns or weekends+ excellent facilities and office space+ great team and culture+ regular socials and incentives+ immediate interviews being held