Debt Recovery Assistant

Elevation Recruitment Group; Saltaire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Bonus potential

Holiday allowance

Career progression

Company pension

Job summary

Elevation Recruitment Group is seeking a motivated Debt Recovery Assistant to join a client in Shipley, Bradford. In a fast-paced environment, you will manage overdue accounts, negotiate fair payment plans and support customers with their financial commitments.

The role emphasises ethical debt recovery, liaison with internal teams and accurate record-keeping while complying with policies and regulations. This is a full-time position with competitive benefits.

Qualifications

• Excellent verbal and written communication skills.
• Strong listening skills with empathy.
• Confident negotiation and conflict resolution abilities.
• Experience in credit control or debt recovery is desirable.

Responsibilities

• Manage overdue customer accounts and resolve them.
• Communicate with customers to agree suitable repayment arrangements.
• Negotiate outcomes balancing customer needs and business goals.
• Liaise with internal teams to support account resolution.
• Allocate cash onto ledgers efficiently and maintain records.
• Ensure compliance with policies and regulations.

Skills

Communication

Empathy

Negotiation

Conflict resolution

Credit control

Job description

Debt Recovery Assistant
Location: Shipley, Bradford
Hours: Full time

We are seeking a motivated Debt Recovery Assistant to join a thriving and growing business based in Shipley, Bradford. This role offers an exciting opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and wants to make a genuine difference by supporting customers with their financial commitments.

As a Debt Recovery Assistant, the successful candidate will be responsible for managing overdue accounts and working closely with customers to agree fair and sustainable payment plans. The role involves negotiating solutions, liaising with internal departments, and providing sensitive support to vulnerable customers, all while ensuring debt recovery is handled professionally, ethically, and in line with company policies and legal requirements.

Key Responsibilities:

• Managing and resolving overdue customer accounts


• Communicating with customers to agree suitable repayment arrangements


• Negotiating outcomes that balance customer needs and business objectives


• Liaising with internal teams to support account resolution


• Allocating cash onto ledgers in an efficient manner


• Maintaining accurate records and ensuring compliance with policies and regulations

Candidate Requirements:

• Excellent verbal and written communication skills


• Strong listening skills with the ability to demonstrate empathy and understanding


• Confident negotiation and conflict resolution abilities


• Experience in credit control or debt recovery is desirable, but not essential


• Self-motivated, target-driven, and results-focused

Benefits:

• Competitive salary with performance-related bonuses


• Generous holiday allowance including bank holidays, with the option to purchase additional leave


• Clear career progression and development opportunities


• Company pension scheme