Debt Recovery Officer

CCA Recruitment Group; Sale; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Pension contributions

Life assurance

Discounts at retailers

25 days annual leave

Birthday off

Holiday purchase/sell scheme

Cycle to work

Well-being support

On-site gym

Free parking

Café on-site

Social gatherings

Job summary

CCA Recruitment Group in Sale is seeking a Debt Recovery Officer for a permanent role. Based in Sale M33, you will manage a portfolio of high-value debt accounts, negotiate payment plans, and work with residents to reach outcomes.

This hybrid role offers 2 days in the office and 3 days remote, 37.5 hours per week, Monday to Friday, with a salary up to £33,000 plus bonus and benefits. Excellent communication and negotiation skills are essential.

Qualifications

• Excellent customer service skills are essential.
• Good verbal and written communication skills.
• Strong time management & organisation skills.
• Able to build rapport and gain trust of residents.
• Confident at making decisions and accountable for workload.
• Adaptable and flexible in an ever-changing environment.
• Exceptional collaborative skills to work with different departments.
• Able to work efficiently, both independently and within a team environment.

Responsibilities

• Proactively managing a portfolio of accounts to reduce rent arrears.
• Negotiating agreements/payment plans where appropriate.
• Working closely with your residents to achieve the right outcome.
• Make referrals for support and provide advice and information.
• Identify when to take legal action as appropriate, completing legal paperwork and attending court when required.
• To carry out evictions where possession has been obtained.
• Build excellent customer and stakeholder relationships, both internal and external.
• Achieve targets and KPIs.
• Making outbound and taking inbound calls.

Skills

Customer service

Verbal communication

Written communication

Time management

Organisation

Decision making

Adaptability

Teamwork

Independent work

Stakeholder management

Job description

Job Details

• Role: Debt Recovery Officer
• Location: Sale M33
• Hybrid: 2 days office & 3 days working from home
• Term: Permanent
• Hours: 37.5 Hours per week, Monday - Friday
• Salary: Up to £33,000 DOE + bonus + benefits

This is an exciting role for a Sale based client on a permanent basic for an experienced Debt Recovery officer working in High Value Debts.

Do you have excellent communication skills and experience within debt recovery? Do you follow a take through to end result?

Key Responsibilities of this Debt Recovery Officer

• Proactively managing a portfolio of accounts to reduce rent arrears.
• Negotiating agreements/payment plans where appropriate.
• Working closely with your residents to achieve the right outcome.
• Make referrals for support and provide advice and information.
• Identify when to take legal action as appropriate, completing legal paperwork and attending court when required.
• To carry out evictions where possession has been obtained.
• Build excellent customer and stakeholder relationships, both internal and external.
• Achieve targets and KPIs.
• Making outbound and taking inbound calls.

Skills and experience of the Debt Recovery Officer

• Excellent customer service skills are essential for this role.
• Good verbal and written communication skills.
• Strong time management & organisation skills.
• Build rapport and gain trust of your residents.
• Confident at making decisions and accountable for workload.
• Adaptable and flexible in an ever-changing environment.
• Exceptional collaborative skills to work with different departments.
• Able to work efficiently, both independently and within a team environment.

Benefits we can offer

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days of annual leave, increasing to 28 days based on tenure.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

• Hybrid working model: the choice to work remotely for 3 days per week.
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings.
• Full time/Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.