Debt Recovery Customer Advisor: Growth, Training & Benefits

Confidential; Leeds; Sur place; GBP 29 000 - 31 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Free parking

Excellent progression

Résumé du poste

Confidential, based in Leeds, is seeking a Debt Customer Service Advisor to manage consultative conversations with businesses about arrears and payment arrangements. You will take payments, set up payment plans, and deliver guidance to help customers meet targets and SLAs.

You'll handle calls and emails in a busy environment, support the offshore team with queries, and contribute to a culture of superb service and progression opportunities.

Qualifications

• Previous customer service experience in a busy environment.
• Excellent communication skills and a confident telephone manner.
• Ability to prioritise workload and stay organised.
• Thrives in team settings and can work independently.
• Resilience and strong problem-solving abilities.

Responsabilités

• Hold consultative conversations with businesses to discuss arrears and support repayment.
• Take payments and set up suitable payment plans, ensuring targets and SLAs are met.
• Respond to customers mainly by telephone, with emails and administrative duties.
• Support offshore team with customer service queries to resolve issues promptly.

Connaissances

Customer service

Telephone communication

Organised

Teamwork

Problem solving

Description du poste

Confidential, based in Leeds, is seeking a Debt Customer Service Advisor to manage consultative conversations with businesses about arrears and payment arrangements. You will take payments, set up payment plans, and deliver guidance to help customers meet targets and SLAs.

You'll handle calls and emails in a busy environment, support the offshore team with queries, and contribute to a culture of superb service and progression opportunities.